Sprinkler Service Manager - Tysons, VA

Responsibilities

• Oversee sprinkler service operations including maintenance, repairs, and upgrades.
• Manage small to medium size sprinkler and fire protection projects from planning through completion.
• Ensure projects are delivered on time, within budget, and in compliance with NFPA codes, local regulations, and company standards.
• Uphold a high level of quality in all work performed.
• Act as the primary point of contact for customers, maintaining strong relationships and addressing concerns.
• Conduct site walk-throughs with clients to evaluate needs and present solutions.
• Prepare and present accurate service proposals and project estimates.
• Direct, schedule, and support sprinkler service technicians and project crews.
• Provide leadership, mentoring, and performance management.
• Ensure field staff have the proper training, resources, and adhere to safety policies.
• Review customer requirements and develop cost estimates for service and project work.
• Forecast labor, equipment, and material needs.
• Support business development by assisting with bids and proposals.
• Develop and maintain efficient service and project schedules.
• Coordinate with procurement and vendors to ensure timely delivery of materials.
• Monitor resource utilization and adjust schedules to maximize productivity.
• Demonstrate strong multitasking skills by managing multiple priorities simultaneously.
• Ensure all work is performed to company and regulatory standards.
• Promote a culture of safety and enforce company safety policies.
• Address and resolve any quality or safety issues promptly.
• Pursue relevant industry certifications and encourage continuous professional development.
• Stay informed about new industry technologies, standards, and best practices to keep the company competitive.
• Maintain accurate records of service work and projects.
• Report on KPIs such as schedule adherence, budget performance, and customer satisfaction.
• Provide regular updates to company leadership on operational performance.

Education & Experience

Required:

• High School Diploma / GED with 10+ years of experience OR
• Associate's degree with 8+ years of experience OR
• Bachelor's Degree with 5+ years of experience.
• This position has been identified as requiring an additional client background check.

Certification

NICET in
Inspection and Testing of Water-Based Systems Level II (Preferred)

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information. (Ability to obtain and maintain a Top-Secret clearance required.)