Front Office Agent

Front Office Agent

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

The Front Office Agent is the first and last point of contact for guests at Hyatt Regency Tysons Corner. This role delivers warm, professional, and personalized service during guest arrivals, departures, and throughout the stay. The Front Office Agent ensures a seamless check-in and check-out experience while upholding Hyatt’s luxury brand standards and commitment to exceptional guest service.

The pay range for this position is an hourly rate of $20.00 to $23.00. This position is also eligible to earn overtime, shift differentials, and under certain circumstances, tips, and/or incentive awards.

• Greet guests warmly and professionally; provide efficient and accurate check-in and check-out services.
• Register guests, assign rooms, verify payment methods, and issue room keys in accordance with Hyatt policies.
• Respond to guest inquiries, special requests, and service needs promptly and courteously.
• Handle guest concerns and service recovery opportunities with empathy and professionalism; escalate issues as needed.
• Maintain accurate guest profiles, reservations, and billing information in the property management system.
• Balance cash, credit, and folio transactions accurately at the end of each shift.
• Coordinate with Housekeeping, Engineering, Bell/Door, and Security teams to ensure room readiness and guest satisfaction and safety.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Follow all safety, security, and privacy policies, including guest data protection and cash-handling procedures.
• Maintain a clean, organized, and professional front desk area at all times.
• Support group arrivals, VIP guests, and special events as assigned.
• Adhere to Hyatt grooming standards and service expectations.

• Collaborative and team-driven environment with diverse industry experience
• Health benefit eligibility at 30 days of employment
• 401K with company match – eligible to contribute at 30 days of employment
• Discounted room nights at over 1,000 Hyatt properties upon hire
• Free room nights at over 1,000 Hyatt properties at 90 days of employment
• Education Assistance/Tuition Reimbursement
• Free meals in colleague cafeteria during shifts
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)

• Guest-focused mindset with a passion for service excellence.
• Strong customer service and communications skills.
• Strong attention to detail and organization skills.
• Ability to stand for extended periods and multitask in a fast-paced environment.
• Must be able to work a flexible schedule, AM or PM shifts, weekends, and holidays.
• Proficient in basic computer skills.
• Previous hotel front desk or hospitality experience is preferred.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Hyatt Regency Morristown at Headquarters Plaza, Morristown, NJ, US