HR Operations Analyst

Overview

Summary:

The HR Operations Analyst handles complex HR cases, resolves escalations, and partners cross-functionally to ensure smooth HR processes. They contribute to documentation, training, and process improvements.

• Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies, benefits, payroll, onboarding, and performance management issues.
• Identify and propose process improvements for operational efficiency.
• Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements.
• Conduct advanced employee data management in HRIS systems (e.g., Workday), ensuring data accuracy, integrity, and compliance.
• Process higher-complexity transactions with precision.
• Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues.
• Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials.
• Support service level agreements and quality metrics by identifying opportunities to streamline workflows.
• Coach and provide guidance to Tier I associates to ensure consistency and quality across the team.
• Participate in system testing, audits, and special projects that enhance HR operations delivery.
• Leads the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience.
• Other duties as assigned.

• Working knowledge of HR policies, systems, and workflows.
• Problem-solving and critical thinking skills.
• Effective written and verbal communication.
• Ability to manage multiple tasks and prioritize.

• 2–6 years of HR operations or shared services experience.

• Bachelor’s degree preferred or equivalent work experience.