ServiceNow Developer

At Credence, we support our clients’ mission-critical needs through technology. We deliver cutting-edge solutions—including AI/ML, enterprise modernization, and advanced intelligence capabilities—to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and help secure our nation’s future.

We are privately held, repeatedly recognized as a top place to work, and have appeared on the Inc. 5000 Fastest Growing Private Companies list for the past 12 years. We practice servant leadership, believing that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Our people make the difference, and our continued growth is the proof. Our teams operate in high-stakes environments, combining mission expertise with technical execution to deliver high-impact results that protect America’s national security. We’ve been recognized as a Top Workplace by the Washington Post for six consecutive years.

Credence has an immediate need for a Service Now developer to support the large-scale modernization effort for a mission‑critical Department of Defense (DoD) system with massive national impact. This position supports technical solution and development/implementation of solutions that leverage the OOTB Service Now modules and Custom App to migrate legacy applications to the DLA Enterprise Service Now platform. Successful candidates also have experience working with Next Experience, Work spaces and Service Portal UI.

Hands‑on experience with Service Now components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self‑Service Portal, etc.

• Experience performing Service Now analysis, architecture, and application development or similar responsibility.
• Providing insight and expertise into the Service Now platform capabilities and roadmap.
• Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications.
• Understanding the business context and how to translate business and functional requirements into a sustainable Service Now implementation.
• Formulate and define specifications for complex software applications and maintain/modify existing systems using manufacturer utilities and engineering releases.
• Design software, hardware, and communication architectures to meet enterprise and cross‑functional requirements, ensuring compliance with DoD open systems standards.
• Provide presentation to senior stakeholders on the solution approaches and roadmaps.
• Managing the Service Now solution design, development, testing, and go‑live support.
• Working with project resources to define sustainment governance and processes as part of operational transition.
• Working with technical subject matter experts (SMEs) to identify and refine data requirements.
• Provide guidance to convert requirements into design and migration steps.
• Working with customer SME’s and senior leadership to ensure systems requirements are met.
• Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.
• Good problem solver and out of the box thinker.
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
• Proficient in JavaScript, HTML, CSS, XML

• Must be a US citizen with the ability to obtain a successful DOD Secret clearance is required for consideration.
• Service Now Certified Application Developer and Service Now Certified System Administrator certifications required.
• Bachelors of Science in Computer Science, Information Systems, Engineering, Business or related discipline is required or five (5) yrs work experience in similar field.
• Experience developing Service Now applications using the Next Experience, Work spaces and/ or Service Portal UIs.
• Strong understanding of Service Now's architecture, data model, and core concepts.
• Experience with application programming interfaces (APIs) in a Service Now platform in order to support Low-Code/No-Code Development.
• Knowledge of configuring Service Now to receive requests from the API Gateway, including the correct HTTP methods (GET, POST, PUT, DELETE) and response handling.
• Experience in agile and hybrid low-code application development using Service Now Agile 2.0 for user story task management.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources