Senior Business Solutions Architect

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent:
Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Senior Business Solutions Architect (
AI Solutions Architect
) is a highly technical thought partner responsible for evaluating, designing, and optimizing business workflows using AI and automation. This role is not a software engineering architecture position; it is focused on rapidly learning new systems, identifying core business challenges, and guiding non-engineering teams to leverage AI or alternative solutions where appropriate. You will lead intake and triage for AI enablement opportunities, architect future‑ready business workflows, drive organizational change, and publish reusable playbooks that accelerate value delivery  a member of the AI Power team, you will act as a hands‑on business improvement consultant, supporting stakeholders throughout the Technology Department and serving as the internal subject‑matter expert on workflow enhancement, AI ethical use, and adoption strategies.

• Lead discovery and intake:
  Rapidly evaluate business problems, define project scope, outcomes, guardrails, and success measures for AI enablement and automation projects.
• Solution architecture:
  Design and document AI‑enabled workflows—selecting tools, prompting patterns, and establishing quality gates, risk controls, and operational guardrails.
• Business improvement consulting:
  Partner with business units within the Technology Department to assess whether to leverage AI, improve existing processes, or deploy other technology/automation solutions.
• Change management:
  Map stakeholders, lead communications, develop and deliver training plans, track adoption metrics, and ensure sustainability of change.
• Asset creation:
  Codify and publish reference architectures, playbooks, SOPs, templates, checklists, and operating guides for reuse across the organization.
• Enablement & support:
  Provide office hours, advisory support, and embedded assistance to early‑adopting teams; support transition to business‑as‑usual post‑stabilization.
• Performance reporting:
  Maintain dashboards and provide leadership with regular updates on adoption, impact, and value creation.
• Risk and ethics:
  Ensure all AI initiatives align with strategic and ethical guidelines; remain current on advances in AI, automation, and technology‑driven business process improvement.
• Community building:
  Model a culture…