ServiceNow Developer

Overview

Credence supports clients' mission-critical needs through technology, delivering cutting-edge solutions—including AI/ML, enterprise modernization, and advanced intelligence capabilities—to the largest defense and health federal organizations. We increase mission success for warfighters and help secure our nation's future through partnership and trust.

Credence has an immediate need for a Service Now Developer to support a large-scale modernization effort for a mission-critical Department of Defense (DoD) system with massive national impact. This role supports technical solution design and development/implementation of solutions that leverage the out-of-the-box Service Now modules and a Custom App to migrate legacy applications to the DLA Enterprise Service Now platform. Successful candidates will also have experience with Next Experience, Work spaces, and Service Portal UI.

Hands-on experience with Service Now components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, and Self-Service Portal, is required.

Responsibilities:

• Experience performing Service Now analysis, architecture, and application development or similar responsibilities.
• Provide insight and expertise into the Service Now platform capabilities and roadmap.
• Proficient with business rules, client scripts, UI policies, UI actions, script includes, flow designer, and notifications.
• Understand the business context and translate business and functional requirements into a sustainable Service Now implementation.
• Formulate and define specifications for complex software applications and maintain/modify existing systems using manufacturer utilities and engineering releases.
• Design software, hardware, and communication architectures to meet enterprise and cross-functional requirements, ensuring compliance with DoD open systems standards.
• Provide presentations to senior stakeholders on solution approaches and roadmaps.
• Manage the Service Now solution design, development, testing, and go-live support.
• Collaborate with project resources to define sustainment governance and processes as part of operational transition.
• Work with technical subject matter experts (SMEs) to identify and refine data requirements.
• Provide guidance to convert requirements into design and migration steps.
• Collaborate with customer SMEs and senior leadership to ensure systems requirements are met.
• Eliminate obstacles and drive results that positively impact business performance; help the organization achieve results.
• Demonstrate strong problem-solving skills and out-of-the-box thinking.
• Participate in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and production deployment.

Qualifications and Requirements:

• Must be a US citizen with the ability to obtain a DoD Secret clearance.
• Service Now Certified Application Developer and Service Now Certified System Administrator certifications required.
• Bachelor of Science in Computer Science, Information Systems, Engineering, Business, or related discipline, or five (5) years of equivalent work experience.
• Experience developing Service Now applications using the Next Experience, Work spaces and/or Service Portal UIs.
• Strong understanding of Service Now's architecture, data model, and core concepts.
• Experience with APIs in a Service Now platform to support Low-Code/No-Code Development.
• Knowledge of configuring Service Now to receive requests from the API Gateway, including HTTP methods (GET, POST, PUT, DELETE) and response handling.
• Experience in agile and hybrid low-code application development using Service Now Agile 2.0 for user story task management.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources