Field Trainer

Zachary Piper Solutions is currently seeking a Field Trainer in Tysons Corner, VA

• Training Leadership:
  Lead high-impact in-person and virtual training sessions for hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
• Partner Management:
  Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain high standards for field delivery and support.
• Product Subject Matter Expertise:
  Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.
• Advanced Technical Support:
  Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
• Field Deployment & Integration:
  Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.

• Experience:
  
  5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
• Domain Expertise:
  Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
• Partner Oversight:
  Demonstrated experience managing and scaling third-party service providers or channel partners.
• Able to lift 50 pounds
• Ability to travel 50% of the time

• $120,000 to $130,000
  * Depending on Experience
• Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law