Atlassian Administrator

Pueo is known for bringing the best talent and unique tools to every opportunity. Pueo's Parliament (aka workforce) is composed of professionals who are seeking the opportunity to work in a business organization that thrives on career development and independence. In support of mission and professional growth, our Parliament has supported the development of multiple patents, proprietary tools, and applications as well as trademarked processes.

Our organization emphasizes career development across multiple career environments (at the members own pace) and ensures those who contribute broadly are properly rewarded. Pueo has four career environments where every member of the parliament can participate. Each environment has opportunities available for all levels. Opportunities are framed by an employee's desires and capabilities, and we ensure challenges, growth, and unique experiences are available for employees at all levels.

Our Career Environments (Program, Functional, Service, and Leadership) provide numerous opportunities for employees to invest in their personal growth and those things that offer fulfillment. We invest in helping our members create and execute their career development plans. Our Pods (small teams of 5 or less) are comprised of personnel with similar skillsets to ensure mentorship, understanding, and peer support.

• Architect, configure, and continuously improve Jira projects and Confluence spaces that support Kanban, Scrum, and other complex, multi-team workflows.
• Design intuitive, Section 508–compliant Confluence experiences for both internal users and public-facing pages, ensuring clear enterprise-wide communication.
• Develop and maintain custom workflows, fields, screens, permissions, dashboards, and advanced reports that meet evolving federal program requirements.
• Evaluate, install, and manage Atlassian Marketplace apps, REST/API integrations, and automated data exchanges with external systems.
• Monitor platform performance, security, and reliability; apply best practices and timely upgrades/patches to minimize risk and downtime.
• Track and report cross-team task status, providing real-time program insight to government leads and senior stakeholders.
• Deliver hands‑on user support and quarterly (or ad‑hoc) training sessions; create job aids and onboarding materials for new team members.
• Coordinate closely with peer Jira/Confluence admins and developer teams to implement rapid changes, optimize workflows, and meet tight deadlines.
• Provide expert guidance on Agile/Lean project‑management practices and advise leadership on tool‑based process improvements.

• 3+ years administering and developing Jira Software, Confluence, and related Atlassian tools in a large, multi‑team environment.
• Demonstrated success designing custom workflows, permission schemes, advanced dashboards, and scripted/automated solutions (e.g., Groovy, Script Runner, REST API, Automation for Jira).
• Proven experience integrating Atlassian products with external systems and CI/CD pipelines via APIs, webhooks, or middleware.
• Strong understanding of Agile, Kanban, Scrum, and scaled frameworks (e.g., SAFe) and how to operationalize them in Jira/Confluence.
• Excellent communication skills and a track record of delivering end‑user training and documentation.
• Superior organizational and time‑management skills; able to juggle competing priorities and meet aggressive federal deadlines.
• Bachelor's degree in Computer Science, Information Systems, or a related field

• Current Atlassian certifications (e.g.,
  ACP-100 Jira Administrator
  , ACP-200 Confluence Administrator
  , ACP-420 Jira Service Management
  ).
• Hands‑on experience in a DHS, DoD, or other federal‑agency environment, including knowledge of FedRAMP and Section 508 requirements.
• Familiarity with Atlassian Data Center and Cloud migrations, Insight/Assets, Advanced Roadmaps, Big Picture, or comparable portfolio‑management add-ons.
• Experience developing custom Atlassian Forge or Connect apps.
• Background in Dev Sec Ops  tooling (Bitbucket, Bamboo, Git Lab, Jenkins) and automated testing pipelines.
• Additional certifications in project management (PMP, PMI-ACP) or Agile coaching (ICP-ACC, CSM).

• Must be able to obtain and maintain an DHS Entry on Duty (EOD) clearance

Pueo is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. Pueo takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.