Lead Operations Analyst

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Lead Operations Analyst is a business operations‑focused role embedded within Technology and IT. This role partners closely with Finance, HR & Recruiting, Procurement, Legal, and Information Security teams across the globe to align technology operations with business strategy, financial goals, and compliance requirements. You will own key cross‑functional operational domains, drive standardization and process improvements, and leverage data to inform decisions, optimize spend, and improve the overall efficiency and effectiveness of Tech and IT operations.

• Act as a primary business operations partner to Tech/IT leadership and global stakeholders in Finance, HR & Recruiting, Procurement, Legal, and Info Sec.
• Translate business needs and policies (budget, headcount, contracts, compliance, security) into clear Tech/IT operational requirements and action plans.
• Facilitate global alignment on standards, processes, and reporting across regions and business units.

• Own and govern core Tech/IT business operations processes such as:
  • Technology budgeting and forecasting support
  • Headcount planning and tracking in partnership with HR & Recruiting
  • Vendor and contract operations in partnership with Procurement and Legal
  • Access, compliance, and security‑related operational workflows with Info Sec
• Map current‑state processes, identify gaps and pain points, and lead end‑to‑end process improvement initiatives to:
  • Increase efficiency and automation
  • Improve data quality and controls
  • Reduce operational and compliance risk

• Design and maintain operational and financial reporting for Tech/IT (e.g., spend, headcount, vendor usage, operational KPIs).
• Use advanced Excel and data analytics to:
  • Analyze trends and variance vs. budgets/forecasts
  • Model business scenarios and quantify impact of operational changes
  • Identify optimization opportunities (cost, productivity, risk reduction)
• Present insights and recommendations to Tech leadership and partner functions in a clear, concise, and business‑focused manner.

• Lead or coordinate cross‑functional projects involving Tech/IT and partner teams (Finance, HR/Recruiting, Procurement, Legal, Info Sec), ensuring clear scope, timelines, and ownership.
• Track and report on progress, risks, and dependencies for key Tech/IT business operations initiatives.
• Ensure that process and tooling changes are documented, communicated, and adopted globally.

• Serve as a bridge between technical and…