Manager, Enterprise Services

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are looking for an experienced IT Enterprise Services Manager to lead the people and operations side of our engineering team. While Identity and Access Management (IAM) is a core pillar of this role, you will lead a team of Enterprise Services engineers who wear multiple hats—supporting critical infrastructure, automation, and internal tooling.

You will partner with our business to drive operational excellence and modernize our enterprise fabric. This is a high-impact leadership role that balances "keeping the lights on" for critical services (Okta, AD, AWS) with driving strategic integrations and automation initiatives across the IT landscape.

• Lead a Global Team:
  Directly manage a team of Enterprise Services Engineers across the US and India.
• Provide coaching, performance reviews, and career development.
• Build the Bench:
  Mentor junior talent and foster a culture of automation-first engineering.
• Cross-Functional Advocacy:
  Work closely with HR, HRIS, and other business units to ensure the health of user accounts and enterprise data holistically.

• Platform Ownership:
  Oversee the daily operations and health of our core enterprise stack, with a strong focus on Identity (Okta, AD, AWS IAM) and Microsoft 365. You control the front door to services at Cvent.
• Modern Authentication:
  Guide the team in maintaining standard protocols (SAML, OIDC, SCIM) while looking for opportunities to modernize legacy workflows.
• Automation Strategy:
  Drive the shift from manual tickets to code. Oversee lifecycle automation initiatives using Python, Power Shell, or low-code workflows (Okta Workflows, Superblocks).

• Strategic Leadership:
  Participate in integration and strategic projects, including but not limited to leading identity integration, audit, governance, and related enterprise services work streams.
• Tactical Integrations:
  Drive the execution strategy for merging acquired companies into our centralized identity stack.
• Audit & Governance:
  Serve as the primary owner for access controls, access reviews, and compliance audits across the enterprise stack.

• Experience:
  
  6+ years in IT Engineering or Identity Management, with 1+ years of people management experience.
• Technical Depth:
  You might not write code every…