Operator Enablement Director

Who we are:

Raft () is a customer-obsessed non-traditional defense tech company dedicated to empowering U.S. military and government agencies with cutting-edge AI/ML and data solutions. We are a leader in autonomous data fusion and Agentic AI, with a purposeful focus on Distributed Data Systems, Platforms at Scale, and Complex Application Development. With headquarters in McLean, VA, our range of clients includes innovative federal and public agencies leveraging design thinking, cutting-edge tech stack, and cloud-native ecosystem.

We build digital solutions that impact the lives of millions of Americans.

We’re looking for a Senior Operator Enablement Specialist to serve as the connective tissue between our products and the operators who depend on them. This is not a traditional developer relations role - your audience is warfighters, intelligence analysts, and mission planners, not software engineers. You’ll design and deliver training programs, maintain product documentation, run recurring engagement sessions with customers, and support growth initiatives including RFI/RFP responses.

You’ll travel to bases, stand up in front of operators, and make sure they can get maximum value from RDP and RAIMS in real mission contexts.

• Build and deliver the Raft Operator Enablement Course. Design a comprehensive training curriculum that includes video content, written documentation, and hands‑on operational impact mission scenarios. Travel to military installations to deliver the course in person.
• Own product documentation. Keep all RDP and RAIMS documentation current, accurate, and accessible. Ensure operators and stakeholders always have reliable reference materials that reflect the latest capabilities.
• Run customer office hours. Host biweekly sessions (virtual and hybrid, with periodic on‑site presence in Hawaii) where you walk customers through new features, answer questions, and gather feedback on product usage in operational contexts.
• Support growth and capture. Partner with the growth team to write and contribute to RFI and RFP responses. Translate operational value and technical capabilities into compelling proposal language.
• Be the voice of the operator internally. Bring field insights back to product and engineering teams. Advocate for operator needs in roadmap discussions and ensure our products evolve in ways that matter on the ground.

• 5‑8 years of experience in technical enablement, training, solutions engineering, or a related field, ideally within defense or national security
• Active TS/SCI clearance
• Strong understanding of military operations, C2 workflows, or intelligence analysis processes
• Experience building training content (video, documentation, hands‑on labs) for technical products
• Excellent communication skills – comfortable presenting to both operators and senior leaders
• Familiarity with data platforms, analytics tools, or AI/ML systems in operational contexts
• Experience contributing to government proposals (RFI/RFP responses)
• Willingness to travel to military installations, including periodic trips to Hawaii

• Prior military service or direct experience embedded with operational units
• Familiarity with streaming data architectures (Kafka, Flink) or knowledge graph technologies
• Experience with DoD data standards and interoperability frameworks
• Background in CENTCOM, INDOPACOM, or SOCOM mission sets

• Active TS/SCI Required

• Selected candidate will be based onsite in Tysons Corner, VA
• May require up to 40% travel

• Highly competitive salary
• Fully covered healthcare, dental, and vision coverage
• 401(k) and company match
• Take as you need PTO + 11 paid holidays
• Education & training benefits
• Generous Referral Bonuses
• And More!

We bridge the gap between humans and data through radical transparency and our obsession with the mission.

We will approach every deliverable like it’s a product. We will adopt a customer-obsessed mentality. As we grow, and our footprint becomes larger, teams and employees will treat each other not only as teammates but customers. We must…