Principal Consultant, Strategic Platform & Program Administration

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are seeking a Principal Consultant, Strategic Platform & Program Administration to join our Cvent Consulting team. This senior role combines total event program strategy with deep, hands‑on Cvent platform administration and serves as a trusted advisor to enterprise clients. In this senior consulting role, the focus is on total meetings and events program strategy and ownership of the Cvent solution.

The consultant designs and optimizes the overall program architecture, including governance, processes, workflows, data, and measurement. They serve as the strategic Cvent platform owner for enterprise accounts, overseeing everything from initial design through ongoing administration. Additionally, they lead complex, net‑new builds and transform legacy or fragmented setups into scalable, well‑governed programs.

• Lead discovery and assessments of current meetings and events programs to drive improved adoption, compliance, data quality, and stakeholder satisfaction.
• Design future‑state program models including event types, request channels, governance, and technology usage that enable scalable, stable programs with fewer manual workarounds and support tickets.
• Own Cvent configuration across production and sandbox environments (MRFs, workflows, Access Portals, Sourcing, Budget, templates) to ensure robust, repeatable architectures and reduced rework.
• Design and refine workflows and intake processes to streamline requests, approvals, and event builds, directly impacting efficiency and user experience.
• Build and manage Access Portals and enablement hubs for planners, agencies, and internal stakeholders to centralize information and drive consistent program usage.
• Structure programs and templates to support reporting, analytics, and KPIs for executives and operators, connecting Cvent usage to measurable business outcomes such as savings, revenue influence, risk reduction, and attendee experience.
• Advise on and support integrations with CRM, marketing automation, SSO, travel, webinar, and data warehouse tools, ensuring clean data flows and reliable reporting.
• Provide event‑level consulting on Cvent best practices for registration, budgeting, communications, mobile, and onsite solutions so event‑level insights roll up cleanly to program dashboards.
• Lead training, change…