Solutions Specialist, iCapture

Overview:
Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are looking for Solutions Specialists who are responsible for being an expert on iCapture. You will join and support our dynamic, close-knit Client Services department and contribute to our best in-class customer service experience. This is a great opportunity to further your career with our company and develop additional knowledge and skills in advanced technology that is transforming its industry.

Solutions Specialists demonstrate product expertise by implementing, training, consulting, and troubleshooting customer needs. In addition to being a product expert, you will be a technical support resource for success teams on calls with clients. As a Solution Specialist, you will also play a pivotal role in ensuring customer success by partnering closely with Success teams and Sales functions to deliver comprehensive and robust account-wide support.

Your deep understanding of our product offerings will enable you to effectively address customer needs to drive satisfaction and retention.

The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. In this role the candidate should expect to continuously learn and adapt to product updates. We’re looking for someone who is motivated to make an impact within a successful, growing SaaS company known for its customer service.

• Act as the primary product expert for a designated portfolio of accounts, ensuring customers receive the highest level of support and guidance.
• Oversee comprehensive product implementation and ongoing strategic support.
• Assist in configuring and troubleshooting all types of events in the iCapture platform based on the client’s needs and requirements.
• Collaborate closely with Success teams to develop and execute strategies that enhance customer experience and drive successful outcomes.
• Partner with Sales functions to identify opportunities for growth and ensure seamless integration of product solutions within customer environments.
• Provide proactive and reactive support, addressing customer inquiries and resolving issues efficiently.
• Develop and maintain strong relationships with key stakeholders, fostering trust and ensuring alignment on objectives.
• Continuously expand your knowledge of product…