AI Architect

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks, and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI‑augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI‑powered collaboration, we’d love to meet you.

The AI Architect will be responsible for designing, building, and optimizing the systems and AI‑powered infrastructure that drives the autonomous customer journey for client services. This role demands a hands‑on technologist with deep experience architecting and implementing AI solutions—someone who writes code, builds integrations, and ships working systems, not just frameworks. You will drive cross‑functional alignment by serving as the key liaison among Engineering, CDP, IT, and the Tech PMO teams—ensuring seamless project execution, clear communication, and timely delivery of critical initiatives.

This role reports to the Vice President of Enterprise Services.

• Systems Architecture:
  Architect and implement the systems infrastructure underpinning client services platforms—designing for reliability, scalability, and security across all customer touchpoints. Own technical decisions end‑to‑end, from architecture to working code.
• Business Impact Measurement:
  Define and track key metrics to measure the impact of AI and systems initiatives on business outcomes such as CSAT, onboarding speed, efficiency, and cost reduction. Tie engineering decisions directly to measurable ROI.
• Instrumentation & Data Capture:
  Collaborate with engineering and product teams to ensure comprehensive instrumentation in the codebase, capturing all relevant client interaction and operational data for actionable insights.
• Process Orchestration & System Integration:
  Lead process orchestration initiatives, integrating and optimizing workflows across platforms such as Rudderstack, Salesforce, Gainsight, Avaamo, and Staircase AI. Demonstrate expertise in integrating systems so that user segmentation flows seamlessly from Customer Data Platform (CDP) to Product Experience (PX), enabling curated, personalized experiences at every step.
• AI/ML Solution Integration:
  Hands‑on design, implementation, and deployment of AI‑driven solutions for support automation, customer health scoring, and workflow optimization. You will write the code, build the integrations, and own the systems—not just evaluate vendors or manage others who do.
• AI & Systems Implementation:
  Design and build scalable AI‑powered systems and pipelines that enable real‑time insights, proactive interventions, and personalized client experiences.…