Federal Customer Success Manager

Come Forge the Future of Machine Identity Security By Enabling Our Federal Customers Where:
Vienna, VA (Hybrid) Supporting:
Our VP of Operations About Corsha:

At Corsha we're not just selling software; we're fundamentally reshaping how the most critical industrial and operational technology (OT) systems are secured. We're a cyber startup in the DC area, driven by a mission to bring trust, resilience, and identity to the operational systems that power our world – from factories to power grids. We're building the future of machine identity security, and we need a dynamic customer evangelist to join our front lines.

This is a high-impact, client-facing role. You'll be the crucial link between our cutting‑edge engineering team and the clients who desperately need our solutions. You'll lead large‑scale government deployments, driving the successful implementation of Corsha's Identity Provider (IdP) and ensuring our solutions solve their most pressing machine identity challenges. If you crave tangible impact and thrive on building strong client relationships, then this is your arena.

Do you thrive on translating complex engineering into compelling solutions for the real world?

We're seeking a Federal Customer Success Manager with a rare blend of deep project management skills, technical acumen, and exceptional communication. You'll be the trusted strategic advisor to our clients, helping them achieve their goals and maximize the value of our groundbreaking platform for OT systems. You will lead cross‑functional teams to deliver on time, within scope, and on budget, with a focus on large projects.

This role demands a proactive, results‑oriented attitude, a passion for solving business problems, and the ability to articulate complex technical concepts into a clear, compelling value proposition.

• Project Leadership & Authority: Lead the planning, execution, and delivery of complex deployments for government customers. Act as the authoritative voice on project status, risks, and timelines, ensuring successful milestone achievement.
• Relationship Management & Trust Building: Cultivate and maintain strong, long‑lasting relationships with key stakeholders at all levels, from technical teams to senior leaders. Identify customer challenges, uncover unspoken needs, and build deep trust through your expertise and genuine desire to solve their problems.
• Customer Advocacy & Feedback Loop: Act as the critical feedback loop between deployed clients and our product/engineering teams. Gather market intelligence, client requirements, and technical hurdles to directly influence our product roadmap.
• Deployment Integration & Optimization: Work closely with our technical deployment team to ensure a seamless integration process. Monitor customer health, proactively identifying opportunities for optimization and expansion.
• Documentation & Best Practices Creator: Oversee the creation and maintenance of technical and project‑related documentation, including project plans, success criteria, and best practice guides.

• 5-7 years of experience in a customer‑facing role
  , such as Customer Success, Technical Account Management, or Project Management, for government customers.
• Demonstrated experience managing large‑scale
  , complex projects for government customers.
• A strong understanding of cybersecurity products
  , ideally with a background or interest in Operational Technology (OT).
• Exceptional communication and presentation skills
  :
  You can fluidly adapt your message from C‑level executives to deeply technical engineers, both verbally and in writing.
• A "builder" mindset
  :
  You are proactive in identifying problems and creating solutions to ensure customer success.
• Problem‑solving aptitude
  :
  Ability to quickly understand complex customer environments and design elegant, practical solutions.
• Proven ability to thrive in a fast‑paced
  , agile startup environment, adapting to changing priorities and contributing to rapid growth.
• A Bachelor's degree in Business, Computer Science, Engineering
  , or a…