Cloud Operations Support Associate

Location: Tysons Corner

Position Overview

Cloud Operations Support Associates are responsible for real‑time monitoring, incident triage, and first‑level escalation of operational, security, and availability events across 's production, test, and corporate environments. This role operates in a 24x7 shift rotation and serves as the first point of contact during service-impacting events.

Key Responsibilities Include:

* Monitor alerts and dashboards to ensure 24x7 availability and security across web, network, application, and infrastructure systems

* Perform initial triage of alerts and incidents, escalating to engineering, security, or vendor teams as appropriate

* Manage service-impacting events and support Major Incident bridge calls

* Create, update, and resolve incident tickets and post-incident reports

* Provide timely, clear, and professional communications during incidents

* Participate in scheduled maintenance events, including pre‑ and post‑change verification

* Support Level‑1 cybersecurity and physical security monitoring, including after-hours corporate office monitoring and escalation

* Coordinate with internal teams and external service providers to restore service

* Maintain and contribute to operational documentation and knowledge base articles

* Work in a rotating 24x7 schedule, including nights, weekends, and holidays

Required Qualifications:

* High school diploma with 2+ years related experience; OR Associate's degree with 1+ year; OR Bachelor's degree

* Strong analytical, troubleshooting, and attention-to-detail skills

* Clear written and verbal communication skills

* Ability to work independently in a fast-paced, operational environment

* Basic understanding of networking, systems, and cybersecurity concepts

* Willingness to learn new tools, technologies, and processes

* Other duties as assigned

Preferred Qualifications:

* IT-related degree or certifications (A+, Network+, Security+)

* Experience with monitoring, ticketing, or incident management tools (e.g., Pager Duty, JIRA, Confluence)

* Familiarity with enterprise or cloud-based environments

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR

* Collaborate with outstanding people:
We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.

* Make an immediate impact:
New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the  team!

* Gain well rounded experience:  offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.

* Community and Camaraderie:
One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.

* values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on 's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions-including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness-is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide.

's common stock is traded on Nasdaq under the ticker symbol ALRM.  delivers serious security for serious people.

For more information, please visit

COMPANY BENEFITS

Our total rewards package is designed to support you holistically-in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We…