Sr. ServiceNow Developer - HRSD

Job Family: SAAS/PAAS/Cloud Application Development

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

• Lead the design, development, and implementation of Service Now HRSD solutions, translating complex business requirements into scalable, high‑quality technical architectures.
• Design and configure advanced Service Now HRSD capabilities, including case management, Employee Center, lifecycle events, knowledge management, and HR automation workflows.
• Serve as a technical lead and subject matter expert, providing guidance and mentorship to junior developers and ensuring adherence to platform best practices.
• Collaborate closely with business analysts, architects, and stakeholders to deliver solutions aligned with business objectives and enterprise architecture standards.
• Develop and maintain complex Service Now components, including custom applications, integrations, workflows, and scoped applications.
• Lead troubleshooting and resolution of technical issues, including root cause analysis, debugging, and performance optimization.
• Oversee and contribute to testing efforts, including unit, system, and integration testing, ensuring solution quality and stability.
• Conduct code reviews and enforce development standards, promoting maintainability, scalability, and security.
• Own technical documentation, including solution design documents, integration specifications, and system architecture artifacts.
• Lead demos, technical reviews, and stakeholder briefings, effectively communicating solutions to both technical and non‑technical audiences.
• Drive platform upgrade planning and execution, including impact analysis, regression testing, and remediation.
• Ensure security, scalability, and maintainability of Service Now solutions, aligning with enterprise and federal compliance requirements.
• Stay current with Service Now releases, HRSD innovations, and industry trends, driving continuous improvement and adoption of new capabilities.

• Active "PUBLIC TRUST" or "SECRET" clearance, or ability to obtain prior to onboarding.
• Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.
• Minimum of SIX (6) years of professional experience, with at least FOUR (4) years of hands‑on Service Now development experience.
• Bachelor’s degree in an IT‑related field (Relevant experience may be substituted for formal education or advanced degree).
• Service Now Certified System Administrator (CSA) certification (required).
• Strong expertise in Service Now HRSD, including Employee Center, case management, lifecycle events, and knowledge management.
• Advanced experience with Service Now development, including JavaScript and Glide scripting, Flow Designer and Integration Hub, UI policies, business rules, client scripts.
• Strong experience with integrations, including REST, SOAP, and MID Server.
• Deep understanding of Software Development Lifecycle (SDLC) and experience working in Agile environments.
• Strong analytical and problem‑solving skills, with the ability to handle complex technical challenges.
• Excellent communication skills, with the ability to engage with technical teams, business stakeholders, and leadership.
• Proven ability to work independently, lead technical efforts, and manage multiple priorities.

• Service Now Certified Implementation Specialist (CIS‑HR) or other advanced certifications (CIS, CAD).
• Experience leading or mentoring development teams.
• Strong background in HRSD implementations, particularly in complex or enterprise environments.
• Experience with advanced integrations and automation, including third‑party systems and APIs.
• Agile certifications (e.g., Scrum Master, SAFe).
• Experience supporting federal clients, including knowledge of Federal HR processes and compliance requirements.
• Familiarity with platform performance tuning, security best practices, and Dev Ops pipelines.
• Strong interpersonal skills, with the ability to influence and collaborate across diverse teams.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects…