ServiceNow Developer - HRSD

Position:
Service Now HRSD Developer

Location:

Washington, DC metro area
Travel:
Up to 10%
Clearance:
Public Trust or ability to obtain one before onboarding

Support the development and implementation of Service Now HRSD solutions by translating business requirements into technical designs. Configure and enhance Service Now applications, with a focus on HRSD capabilities such as case management, employee service center, and knowledge management. Collaborate with business analysts, senior developers, and architects to deliver solutions aligned with requirements and platform best practices. Develop and maintain Service Now components, including workflows, forms, catalogs, and integrations under guidance from senior team members.

Assist in troubleshooting and resolving technical issues, including debugging and fixing defects. Participate in testing activities, including unit, system, and integration testing to ensure solution quality. Support code reviews and quality assurance efforts, incorporating feedback to improve development practices. Contribute to technical and functional documentation, including design documents and knowledge articles. Participate in demos and sprint reviews, showcasing developed functionality to stakeholders and product owners.

Assist with platform upgrades and patching activities, including regression testing and issue resolution. Stay current with Service Now features and HRSD capabilities to support continuous learning and improvement.

• Active PUBLIC TRUST or SECRET clearance, or ability to obtain one prior to onboarding.

• Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.

• 2–4 years of professional experience, with exposure to Service Now development or similar platforms.

• Bachelor’s degree in an IT-related field (or equivalent experience).

• Service Now Certified System Administrator (CSA) certification (or working toward certification).

• Working knowledge of Service Now platform, with a focus on HRSD or related modules preferred.

• Familiarity with scripting and development concepts such as JavaScript and Service Now scripting (Glide).

• Basic experience with Flow Designer, Integration Hub, or similar tools.

• Understanding of Software Development Lifecycle (SDLC) concepts and Agile methodologies.

• Exposure to web services and integrations (REST/SOAP) is a plus.

• Strong problem‑solving and analytical skills, with attention to detail.

• Good written and verbal communication skills, and ability to collaborate in a team environment.

• Ability to manage multiple tasks and priorities in a fast‑paced environment.

• Service Now Certified Implementation Specialist (CIS) certifications, preferably CIS‑HR.

• Basic experience with integrations, including REST, SOAP, or MID Server.

• Agile certifications (e.g., Scrum Fundamentals) or project experience in Agile teams.

• Understanding of Federal HR processes and systems.

• Strong interpersonal skills and willingness to learn from senior developers and team members.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short‑Term & Long‑Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.