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Quality Assurance Analyst - RCA & Service Desk Lead
Job in
Tysons, Fairfax County, Virginia, USA
Listed on 2026-06-22
Listing for:
Integral
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
IT QA Tester / Automation -
Quality Assurance - QA/QC
IT QA Tester / Automation, QA Specialist / Manager
Job Description & How to Apply Below
Integral is seeking a Quality Assurance Analyst to join a federal agency's contact center support team in Tysons, VA. This role involves maintaining high service standards by monitoring and evaluating customer interactions and providing solutions to improve overall quality.
The ideal candidate will have strong analytical skills, a keen eye for detail, and experience with root cause analysis. An active Department of Defense SECRET clearance is required for this position.
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