ServiceNow Business Analyst

Job Family: SAAS/PAAS/Cloud Consulting

Travel Required: Up to 10%

Clearance Required: Active Public Trust

• Leading Service Now work streams, including interacting with clients and users to identify and translate functional requirements
• Collaborating with Service Now development teams to design, develop, implement, and administer Service Now applications.
• Translating complex business requirements into technical designs and solutions using Service Now.
• Supporting Service Now projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance Service Now applications.
• Staying current with Service Now products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing Service Now implementations.
• Building functional work products such as, but not limited to, process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for Service Now solutions.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• A Minimum of FOUR (4) years of Service Now or similar technology implementation experience
• Bachelor's Degree (Computer Science, Information Technology or Business is preferred)
• Agile, SCRUM, or SAFe certifications are preferred
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of Service Now Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Well‑rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment

• Candidates with an Active "SECRET" or higher‑level clearance are preferred
• One (1) or more Service Now certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem‑solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low‑code and no‑code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands‑on experience configuring Service Now solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan Pay Down
• Tuition Reimbursement, Personal Development & Learning Op