ServiceNow Architect

• Ensure all designs created by different teams aligns with the architecture principles of Service Now and should be reusable, reliable, and adaptive.
• Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, solution architects and developers.
• Provide presentation to senior stakeholders on the solution approaches and roadmaps.
• Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes.
• Requirements elicitation, design, development, testing, training, and implementation support.
• Managing the Service Now solution design, development, testing, and go-live support.
• Understanding the business context and how to translate business and functional requirements into a sustainable Service Now implementation.
• Working with project resources to define sustainment governance and processes as part of operational transition.
• Providing insight and expertise into the Service Now platform capabilities and roadmap.
• Working with technical subject matter experts (SMEs) to identify and refine data requirements.
• Provide guidance to convert requirements into design and migration steps.
• Working with customer SME’s and senior leadership to ensure systems requirements are met.
• Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications.
• Fosters a customer-focused environment.
• Communicates effectively through presentations to a wide variety of audiences at all organizational levels.
• Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.
• Displays and lives collaborative leadership by inviting varied perspectives to discussions.
• Good problem solver and out of the box thinker.
• Familiarity with systems integration utilizing web services and other web-based technologies.

• Must be a US citizen with the ability to obtain a DoW Secret clearance is required for consideration.
• Bachelors of Science in Computer Science, Information Systems, Engineering, Business or related discipline is required.
• Five (5) years total work experience
• Experience with application programming interfaces (APIs) in a Service Now platform in order to support Low-Code/No-Code Development.
• Experience with API platform such as Mule Soft is a plus.
• Experience developing application/process automation software based on BPMN models, experience using software tools such as Java, Java script, Salesforce, etc. with Oracle or Microsoft SQL Server databases.
• Experience as a Business Architect for development and implementation projects
• Experience performing Service Now analysis, architecture, and application development or similar responsibility.
• Hands‑on experience with Service Now components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self‑Service Portal, etc.
• Experience in performing and advising on change management.
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
• Proficient in JavaScript, HTML, CSS, XML
• Basic knowledge of Dev Ops tools such as Jenkins and Ansible.
• Experience in agile and hybrid low‑code application development using JIRA for user story task management.
• Good understanding of Service Now's architecture, data model, and core concepts.
• Knowledge of RESTful API design principles and the ability to create and consume REST APIs in Service Now.
• Knowledge of configuring Service Now to receive requests from the API Gateway, including the correct HTTP methods (GET, POST, PUT, DELETE) and response handling.
• Good understanding of ACLs for API security

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• Service Now
• APIs
• Java Script
• HTML
• CSS
• XML
• BPMN
• Dev Ops
• JIRA
• SQL

• communication
• collaborative leadership
• problem solving
• customer-focused
• presentation skills
• results-driven
• stakeholder engagement
• requirements elicitation
• adaptability
• insight