Cloud Support Engineer
Listed on 2026-08-05
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IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, Systems Administrator
General information
Requisition # R69571
Locations USA-VA-Tysons
Posting Date 07/28/2026
Security Clearance Required TS/SCI
Remote Type Onsite
Time Type Full time
Description & RequirementsUnlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.
The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
Responsibilities include but are not limited to:
- Diagnosing, resolving, and tracking complex support cases through Service Now, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs
- Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation
- Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required
- Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
- Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
- Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases
- Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency
- Work Shift – This is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline
- Education Substitutions:
- Four (4) years of relevant experience may be substituted for a bachelor’s degree
- An associate's degree and two (2) years of relevant experience may be substituted for a bachelor’s degree
- AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years’ experience
- CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience
- AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years’ experience
- Other relevant certifications: each may substitute 0.5 years’ experience
- Experience in Linux system administration (command-line management, networking, and service operations)
- Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification
- Experience with ticketing, alerting, and incident response tools
- 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)
Preferred Qualifications:
- Experience with Service Now ticketing, alerting, and incident response tools
- Experience with Service Now Customer Service Management (CSM) module
- Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers
- Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows
- Experience in hybrid or on-prem/cloud integrated…
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