ServiceNow Project Manager

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen government missions worldwide.

Credence has been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies for 13 of the past 14 years. We offer a collaborative environment where employees can grow professionally while supporting important federal missions.

Credence has an immediate need for an experienced Service Now Project Manager to support the Defense Logistics Agency's (DLA) Defense Automatic Addressing System Digital Business Transformation (
DAAS D-BX
) Modernization Program.

The Service Now Project Manager will lead the planning, coordination, execution, and delivery of Service Now modernization activities supporting the DAAS Portal workstream. This includes managing the development and implementation of Service Now-based solutions, integrations, production releases, testing, user acceptance, Section 508 compliance, organizational change management, and transition activities.

The successful candidate will work closely with DLA stakeholders, product owners, technical teams, security personnel, platform administrators, and contractor leadership to ensure work is delivered in accordance with contractual requirements, Agile practices, DLA policies, and approved schedules.

• Manage Service Now projects throughout the full software development lifecycle, from requirements gathering and planning through deployment, transition, and operational support.
• Lead the planning and execution of DAAS Portal modernization activities and related Service Now capabilities.
• Develop and maintain project schedules, milestones, work breakdown structures, dependencies, risks, issues, action items, and deliverable trackers.
• Coordinate activities across developers, business analysts, testers, architects, security personnel, Section 508 specialists, and government stakeholders.
• Facilitate Agile ceremonies, including sprint planning, daily standups, backlog refinement, sprint reviews, retrospectives, and release-planning sessions.
• Work with product owners and stakeholders to develop, prioritize, and maintain requirements, epics, features, user stories, acceptance criteria, and the product backlog.
• Monitor sprint progress, team capacity, release readiness, and overall project performance.
• Manage Service Now development, testing, code migration, application verification, and production deployment activities.
• Coordinate functional testing, integration testing, security testing, Section 508 testing, and User Acceptance Testing (UAT).
• Ensure defects, vulnerabilities, compliance findings, and testing results are documented, assigned, tracked, and resolved.
• Coordinate Service Now change requests and support required governance, technical review, and production approval processes.
• Work with the Service Now Core Platform team to ensure solutions comply with platform standards, development practices, security controls, and release-management procedures.
• Coordinate application interfaces and integration requirements with internal and external systems.
• Identify and manage technical, operational, security, schedule, resource, and dependency risks.
• Develop mitigation and contingency plans and promptly elevate risks, blockers, and decisions requiring leadership or government action.
• Prepare weekly status reports, executive briefings, management presentations, meeting minutes, action-item reports, and other project-management documentation.
• Track contractual deliverables and ensure submissions are accurate, complete, timely, and aligned with Performance Work Statement requirements.
• Support organizational change management, stakeholder engagement, communications, training, user onboarding, and adoption activities.
• Maintain accurate project documentation and ensure decisions, approvals, requirements, and changes are traceable.
• Serve as the primary coordination point between the Service Now delivery team, Credence program leadership, and DLA stakeholders.
• Perform additional project-management duties in support of the DAAS D-BX Modernization Program.

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen government missions worldwide.

Credence has been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies for 13 of the past 14 years. We offer a collaborative environment where employees can grow professionally while supporting important federal missions.

Credence has an immediate need for an experienced Service Now Project Manager to support the Defense Logistics Agency's (DLA) Defense Automatic Addressing System Digital Business Transformation (
DAAS D-BX
) Modernization Program.

The…