Customer Service Support Specialist
Listed on 2026-09-12
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IT/Tech
Cybersecurity, Network Security, Systems Administrator, Systems Engineer
Career Opportunities with Novel Applications of Vital Information
A great place to work.
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Join the Novel Applications Family:At Novel Application, we’re focused on finding and keeping top talent. We are looking for highly motivated and experienced personnel who are willing to learn and share that knowledge with fellow employees. We believe that together we can solve any challenge that faces our customers.
Novel Applications is an equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
* All applicants must be a US Citizen
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Residency Status: ALL CANDIDATES MUST BE A U.S. CITIZEN
Security Clearance: ALL Candidates MUST currently Possess an Active TS/SCI w/FS polygraph for consideration of this position. No clearance sponsor ships for this position.
Time Type: Full-Time, Daytime Schedule - 100% onsite
Travel Reimbursement: Yes (within a 50-mile radius to the worksite)
Company Benefits: Yes
Company Overview:NAOVI (Novel Applications, Inc.) is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management and Systems Integration. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.
Headquartered in Fredericksburg, Virginia, NAOVI employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.
NAOVI is an AA/EEO Employer - Minorities/Women/Veterans/Disabled. Visit our company website at to review and apply for our current openings.
Job DescriptionNAOVI is seeking a Customer Service Support Specialist for the following task:
Required Skills- All candidates will need to currently possess an Active TSSCI w/FS polygraph for consideration of this position.
Required - At this time our company Does Not offer clearance sponsor ships for any of our positions.
- Demonstrated experience with Microsoft Sentinel and Microsoft Azure.
- Demonstrated experience understanding enterprise network monitoring and infrastructure monitoring tools.
- Demonstrated experience identifying and performing initial troubleshooting.
- Demonstrated experience understanding network security modeling, mapping, exposure-analysis, or network-path analysis tools.
- Demonstrated experience working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers.
- Demonstrated experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
- Demonstrated progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
- Demonstrated experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
- Demonstrated significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
- Demonstrated significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).
- Demonstrated significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
- Demonstrated significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
- Demonstrated experience with tools for topology, paths, assets, segmentation, or vulnerabilities.
- Demonstrated experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.
- Experience providing comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services.
- Experience maintaining a secure and highly available enterprise environment.
- Experience ensuring the continuous availability, security, performance, and operational integrity of the…
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