Customer Service Support Specialist
Job in
Tysons, Fairfax County, Virginia, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Cybersecurity, Network Security, Systems Engineer, Systems Administrator
Job Description & How to Apply Below
- Provide customer service support for NAOVI's technology services operations
- Support 24x7x365 Network Operations Center and Cyber Security Operations Center services
- Monitor enterprise networks, infrastructure, and cybersecurity environments using agency tools
- Monitor Microsoft Sentinel alerts and investigate data using KQL
- Monitor Azure environments, including Azure Government Cloud, Azure Virtual Desktop, Monitor/Log Analytics, VMs, Resource Health, and basic networking
- Identify issues and perform initial troubleshooting for outages, connectivity, packet loss/latency, and CPU/memory problems
- Perform network security modeling, mapping, exposure analysis, and network-path analysis
- Work with telecommunications carriers, ISPs, cloud providers, OEM vendors, managed service providers, and other third parties
- Provide incident response, cyber defense, operational engineering support, problem management, and continuous service improvement
- Maintain secure, highly available enterprise infrastructure and ensure its availability, security, performance, and operational integrity
- Provide monthly application metric data, including service requests, incidents, and calls per application, using agency reporting tools
- Support enterprise LAN, WAN, campus network infrastructure, virtualization platforms, Windows Server infrastructure, and enterprise monitoring systems
- Track scheduled maintenance windows and change activities
- Execute work schedules and coordinate required planning, approvals, negotiations, and contract requirements
- Must be a U.S. citizen
- Must currently possess an active TS/SCI clearance with full-scope polygraph
- No clearance sponsorship available
- Demonstrated experience with Microsoft Sentinel and Microsoft Azure
- Demonstrated experience understanding enterprise network and infrastructure monitoring tools
- Demonstrated experience identifying issues and performing initial troubleshooting
- Demonstrated experience with network security modeling, mapping, exposure-analysis, or network-path analysis tools
- Demonstrated experience working with telecommunications carriers, ISPs, cloud providers, OEM vendors, managed service providers, or other third-party service providers
- Experience leading or managing personnel in a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment
- Progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines
- Experience supporting a NOC, SOC/CSOC, enterprise IT operations center, or comparable technical operations environment
- Significant experience with Microsoft Sentinel, including alert monitoring, KQL log queries, entity analysis, runbooks, or escalation
- Significant experience with Azure portal navigation, Monitor/Log Analytics, VMs, Resource Health, or basic networking
- Significant experience with TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN
- Significant experience troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues
- Experience with topology, paths, assets, segmentation, or vulnerability tools
- Experience using Kusto Query Language (KQL)
- Experience providing 24x7x365 NOC and CSOC services
- Experience maintaining secure and highly available enterprise environments
- Experience with incident response, cyber defense, operational engineering support, problem management, and continuous service improvement
- Experience providing monthly application metrics using agency reporting tools
- Experience supporting enterprise LAN, WAN, and campus network infrastructure
- Experience with Microsoft Azure Government Cloud, Azure Virtual Desktop, Red Seal, Microsoft Sentinel, VMware, Hyper-V, Microsoft Windows Server, and enterprise monitoring and alerting systems
- Experience working continuously on a 24-hour-per-day, 7-day-per-week, 365-day-per-year basis
- Experience executing work schedules and completing planning, coordination, approvals, negotiations, and contract requirements on time
- Experience monitoring scheduled maintenance windows and change activities
Demonstrates expertise in monitoring and managing enterprise networks and cybersecurity environments, with a strong focus on Microsoft Sentinel and Azure technologies. Proven ability to perform troubleshooting, incident response, and maintain secure, highly available infrastructure in a 24x7 operations environment.
Highest-signal resume keywords- Microsoft Sentinel Monitoring
- Azure Environment…
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