ServiceNow Solutions Architect

Service Now Solutions Architect

Department: Service Now

Employment Type: Full Time

Location: Tysons, VA

Compensation: $165,000 - $180,000 / year

At Nüvitek
, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

As a Service Now Solutions Architec
t, you will play a vital role  be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the Service Now platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission:
To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

• Support CSM, ITSM, HRSD, ITOM Service Now applications.
• Maintain the stability and usability of the Service Now platform across production and non-production environments.
• Performs application maintenance to include performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manages Service Now instance security: user/group access, administration, access control lists.
• Initiate health scans and tracks the remediation of findings.
• Develop automation scripts for efficient deployment and operations of Service Now using a variety of scripting and programming languages.
• Use good coding practices, to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
• Incorporate Service Now best practices and accelerators.
• Lead technical aspects of the Service Now implementation
• Provide technical guidance during workshops and assist in the creation and refinement of stories
• If required, configure the Service Now platform during sprints while sharing knowledge and best practices
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position Service Now as the digital transformation platform standard, integrated with the customer’s core applications.
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
• Demonstrating experience working with workflows in two or more key areas of the Service Now platform (e.g. ITSM, CSM, HR, ITOM, Sec Ops)
• Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
• Act as a mentor to support less experienced colleagues
• Serves as an active contributor of leading practices, standards, and thought leadership related to the Service Now platform.
• Contribute to the development of opportunities and provide input to grow our business

• Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
• Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain.
• Minimum of 3+ years’ experience in system…