Manager, Enterprise Services

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation - AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.

Cvent's IT Enterprise Services organization runs identity, endpoints, developer experience, SaaS applications, and end-user experience for 5,000+ employees across the US and India. We're hiring a Enterprise Services Manager to lead our Identity & Messaging team and to serve as a senior operational deputy across the broader Enterprise Services organization.

This is a people-leadership role with an operational backbone. The team you'll lead is identity-focused
- Okta, Active Directory, M&A integration, and lifecycle automation - and you'll partner closely with our Identity Engineering Tech Lead, who owns the architecture. You don't need to be the deepest engineer in the room, but you do need to read identity well enough to set direction, unblock your team, and represent the work with authority. Just as important, you'll own the operational cadence - renewals, audits, and compliance cycles - that keeps the wider Enterprise Services portfolio running, and you'll be a trusted decision-maker when leadership needs an answer the same day.

• Team Leadership.Lead, mentor, and develop a team of 3-5 identity and messaging engineers across the US and India. Own people performance, roadmap execution, day-to-day prioritization, and operational delivery. Partner with the Identity Engineering Tech Lead - who owns architecture - to ensure the team delivers and services stay healthy.
• Operational Deputy.Represent Enterprise Services in cross-functional forums and make operational decisions with authority. Serve as a primary point of contact for Security, HR, and business partners who need timely answers, and act on behalf of the Senior Director when needed.
• Operational Cadence & Governance
  Own the renewal, audit, and compliance calendar across the Enterprise Services portfolio. Run the weekly operations review, drive action items to closure across the team, and make sure nothing falls through the cracks. Serve as a named owner for SOC 2, ISO 27001, and internal audit cycles within scope - assembling evidence, defending controls, and owning remediation.
• M&A Integration
  . Lead the identity and access work streams for acquisitions
  - Okta migrations, Active Directory integration, license consolidation, and lifecycle cutover - partnered with the Tech Lead on architecture.
• Vendor & Program Management
  . Own identity-adjacent vendor relationships across a portfolio of enterprise tools, including renewals, SOWs, and escalations.

• 8-10+ years in identity and access management, including hands-on ownership of Okta (or an equivalent IdP) in production, with working knowledge of SAML, OIDC, and…