Project Manager, ServiceNow ITSM Program

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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DMI, LLC is seeking an opportunity for a Project Manager to lead delivery of a Service Now service management maturity, support, and development program for the U.S. Senate Sergeant at Arms (SAA). The program runs in two phases: an assessment and planning phase producing a current-state baseline, future-state service delivery model, and prioritized implementation roadmap; followed by iterative implementation against the customer-approved roadmap.

The Project Manager is the single accountable point for schedule, budget, risk, and a deliverable set spanning project management, governance, implementation, testing, training, organizational change management, and closeout. The role runs an Agile delivery cadence inside a formal Government acceptance process, so the right candidate is fluent in both sprint mechanics and deliverable discipline, and does not treat either as overhead.

Duties and Responsibilities:

• Project Planning and Schedule
  • Develop the Project Plan covering approach, schedule, milestones, activities, dependencies, resources, deliverables, and proposed delivery methodology, due within 20 business days of award.
  • Develop, monitor, and maintain the project schedule and product backlog; track and report progress against both.
  • Maintain the deliverable cadence map aligning every required deliverable to a specific sprint, release, or phase timeline, kept current throughout the period of performance.
• Deliverable and Acceptance Management
  • Track and manage all deliverables through draft, Government review and comment, and formal written COR acceptance.
  • Produce the Weekly Status Report covering accomplishments, planned activities, schedule status, deliverable status, risks and issues, dependencies, decisions needed, and upcoming milestones.
  • Manage rework and resubmission when a deliverable is rejected, without losing the underlying delivery cadence.
• Agile Delivery
  • Serve as Scrum Master for the delivery team: facilitate ceremonies, remove impediments, and protect sprint scope.
  • Implement Agile project management methodologies in practice, adapting where Government acceptance gates are sequential rather than iterative.
  • Support release and sprint planning, including scope, user stories, acceptance criteria, dependencies, testing, and change management considerations.
• Risk, Issue, and Financial Management
  • Identify, assess, and mitigate risks and issues; own the Risk, Issue, Action, and Decision Log throughout the period of performance.
  • Track and manage budget, burn, and resource utilization against funded scope.
  • Escalate funding, dependency, and technical feasibility constraints that affect roadmap sequencing.
• Stakeholder Communication
  • Develop, monitor, and maintain the project schedule and product backlog; track and report progress against both. Maintain the deliverable cadence map aligning every required deliverable to a specific sprint, release, or phase timeline, kept current throughout the period of performance.
  • Serve as the primary management interface to the COR and customer leadership.
  • Ensure the use of industry best practices, techniques, and standards across the delivery team.
  • Brief status, risk, and recommendations in plain language to technical and non-technical audiences.

Education, Certification, and Years of

Experience:

• Bachelor of Science degree.
• Project Management Professional (PMP) certification.
• Four to six years of relevant project management experience.

Required Skills and Qualifications:

• Demonstrated experience managing enterprise IT service management or platform implementation projects of comparable scope and complexity.
• Demonstrated ability to serve as Scrum Master and implement Agile project management methodologies in practice.
• Working familiarity with Waterfall methodologies and the ability to operate in a hybrid delivery environment.
• Demonstrated experience managing a formal Government deliverable set through draft, review, and written acceptance.
• Experience managing project budget and reporting…