Junior Technical Account Manager

Hybrid

Raleigh

Tysons Corner

R-059075

The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision.

This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support.

Do you thrive on solving complex problems and explaining technical concepts in an engaging way? If so, this is your chance to launch your career at the cutting edge of enterprise open source!

As a Junior Technical Account Manager (JTAM), you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 10-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands‑on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.

This cohort-based program starts in September 2027. Through this experience, you will:

• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services
• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications
• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities
• Focus on your personal and professional development as you grow your career at Red Hat
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise

• Respond to customer inquiries and requests, following established procedures
• Document customer interactions and track issue resolution progress in designated systems
• Escalate complex technical issues to senior team members for guidance and resolution
• Participate in internal training programs to develop product knowledge and technical skills
• Perform customer onboarding and account maintenance tasks with the assistance of senior team members
• Proactively identify and document known solutions for common technical challenges
• Contribute to the creation and maintenance of knowledge base articles and support documentation

Note:

This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

• Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies
• Strong technical skills in computer science, IT, AI, or related fields, gained through university programs,…