Okta Support Specialist - Senior Consultant

Job Family:
Cyber Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

Our Cybersecurity Consultants are a team of business integrators with extensive consulting and industry experience who help our clients solve their complex business issues from strategy through execution. A career in an integrated team of developers and consultants provides the opportunity to grow and contribute to our clients' business issues every day, applying a collection of security spectrum capabilities, including security strategy and governance, IT risk, security technologies, and cybercrime and breach response.

We are seeking a highly skilled and motivated Tier 2 Support Specialist with deep expertise in Identity and Access Management (IAM) technologies. This role is critical to ensuring secure, efficient, and compliant access across our enterprise systems. The ideal candidate will have hands‑on experience supporting and troubleshooting the full IAM stack, including Okta, SailPoint Identity IQ (IIQ), and Cyber Ark.

• Provide Tier 2 technical support for IAM-related incidents and service requests.
• Troubleshoot and resolve issues related to user provisioning, authentication, access policies, and privileged account management.
• Collaborate with Tier 1 support, IAM engineering, and security teams to escalates and resolve complex issues.
• Monitor IAM systems for performance, availability, and security anomalies.
• Maintain documentation for support procedures, known issues, and resolutions.
• Assist in onboarding/offboarding processes and access reviews.
• Support integration and configuration of IAM tools with enterprise applications.
• Participate in audits and compliance activities related to identity governance and access controls.

• Minimum of FIVE (5)+ years of work experience.
• Experience in engineering and deploying IT systems.
• Bachelors degree from an accredited university.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
• Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Experience using Okta as an enterprise identity provider solution.
• Knowledge of Okta including features, integrations, and architecture.
• Understanding of authentication protocols, such as SAML 2.0 or OAuth.
• Experience configuring user authentication policies and application connections in Okta.
• Experience configuring and managing Multi-Factor Authentication (MFA) factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and RSA tokens.
• Experience troubleshooting Okta user authentication and application issues.
• Familiarity with ITIL practices and ticketing systems (e.g., Service Now).
• Understanding of security principles, compliance standards and identity lifecycle.
• Excellent problem-solving, communication, and documentation skills.
• Strong understanding of IAM principles and how to implement them in an enterprise solution.
• US Citizenship is contractually required.

• Okta Certified Professional, Administrator, Consultant, Developer, and/or Architect certifications.
• Experience leveraging Okta APIs to construct calls for required tasks.
• Experience leveraging of Power Shell scripts and their application for Okta.
• Experience in other IAM platforms such as SailPoint IIQ/ISC, Cyber Ark.
• Experience following established software development standards and procedures and contribute towards their improvement.
• Familiarity with SDLC process, including designing and developing applications.
• Broad knowledge of information system technologies with willingness to learn new technologies.
• Experience with cloud provider services (AWS or Azure) and understanding of Dev Sec Ops  tools and processes.
• Strong understanding of IAM principles and how to implement them in an enterprise solution.
• Active Security Clearance.

The annual salary range for this position is $-$.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:

• Medical
• Rx
• Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings…