IT Senior Operations Engineer

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey.

Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.

The Senior IT Operations Engineer’s role is to supervise the design, build, and implementation of network systems across the operational region. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, project servers, associated software, and communication links. Senior IT Operations Engineers are also responsible for providing desktop support to end users in our regional office and at regional project locations.

This person will also maintain proper end user configuration, IT hardware inventory, licensing, and PC/end user onboarding and offboarding of all IT equipment, including PC setup, troubleshooting, and security controls.

• Collaborate with executive management and department leaders to assess near- and long-term IT capacity needs
• Create and maintain documentation as it relates to IT configuration, processes, and service records
• Develop, implement, and maintain policies, procedures, and associated training plans for IT administration, usage, and disaster recovery
• Lead in the development and implementation of policies for network asset management, including maintenance of network component inventory, related documentation, and technical specifications information
• Lead in the development and implementation of policies for end user devices such as: desktop, laptop and mobile
• Conduct research on IT products, services, protocols, and standards to remain abreast of developments in the technology industry
• Oversee new and existing equipment, hardware, and software upgrades
• Interact and negotiate with vendors, outsource rs, and contractors for IT products and services
• Plan and implement any improvement, modification, or replacement of IT infrastructure components
• Plan and manage budgeting for IT hardware and software procurement
• Lead in the development and implementation of policies, procedures, and associated training for IT resource administration, appropriate use, and disaster recovery
• Establish connectivity and uptime service level agreements
• Supervise daily IT operations to ensure smooth and reliable function for fulfilling business objectives and processes
• Monitor network performance and troubleshoot problem areas as needed
• Oversee installation, configuration, maintenance, and troubleshooting of end‑user workstation hardware, software, and peripheral devices
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances
• Manage servers, including database, e‑mail, print, and backup servers and their associated operating systems and software
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
• Monitor and test network performance and provide network performance statistics and reports
• Participate in managing all network security solutions
• Perform server and security audits, and system backups and recovery
• Manage and/or provide guidance to junior members of…