AI & Technical Upskilling Sr Specialist

Essential Duties and Responsibilities:

- Execute the development and implementation of learning assets through close collaboration with the Training Operations Team.

- Use training technology to help provide creative and scalable training solutions.

- Help to develop and support the implementation of the LMS learning strategy and measurement of that strategy for the organization.

- Support LMS system audits.

- Create and document processes for learning solutions, architecture decisions and operating procedures.

- Work in partnership with the HRIS team to support LMS system updates.

- Work with vendor to secure and onboard new learning technologies for delivering, tracking, and/or creating learning content.

- Consult and collaborate with leaders at all levels as well as cross-functional stakeholders to and provide learning solutions using the LMS functionalities.

- Define support LMS system roles and permissions.

- Support and advise on overall system configuration and availability groups.

- Support and train Global system Super Users and Admin.

JOB SPECIFIC DUTIES:

Design & Development
- Support the design, development, and continuous improvement of enterprise AI and technical upskilling programs, including foundational AI literacy, responsible AI use, role-based technical learning, and applied learning experiences.

- Design and draft instructionally sound storyboards that translate complex AI and technical topics into eLearning, instructor-led, virtual, and blended learning formats.

- Develop and maintain learning pathways, job aids, facilitator guides, learner communications, discussion guides, practice activities, and reinforcement resources.

- Create practical learning scenarios that help employees recognize appropriate AI use cases, evaluate risks, improve prompts, validate outputs, and decide where human judgment is required.

- Apply adult learning principles, accessibility practices, and plain-language standards to make learning approachable, usable, and inclusive.

AI & Learning Technology
- Translate AI, automation, data, and technical concepts into clear, practical learning content employees can apply in real work scenarios.

- Contribute to responsible AI learning by ensuring content reinforces approved tools, data handling expectations, human oversight, privacy considerations, and organizational guidance.

Stakeholder Partnership & Change
- Partner with subject matter experts, business stakeholders, HR partners, change leads, and technology teams to identify skill needs, define learning objectives, and shape learning experiences that align to business priorities.

- Support external technical certification pathways and vendor-delivered learning offerings by helping assess fit, coordinate implementation, and monitor learner progress.

- Coordinate program logistics, content updates, facilitator preparation, vendor collaboration, communications, learner support, and delivery readiness across virtual, in-person, and blended formats.

- Maintain AI and technical learning materials as tools, models, policies, and workforce needs evolve.

Measurement & Continuous Improvement
- Support skills gap analysis and needs assessment work by gathering stakeholder input, reviewing learning data, and translating findings into recommended learning priorities.

- Use LMS data, survey feedback, assessments, and other learning analytics to evaluate participation, learner experience, behavior change, and program improvement opportunities.

- Recommend process improvements that make AI and technical upskilling programs more scalable, measurable, and easier for employees and leaders to adopt.

- Adhere to established safety standards and perform other duties as assigned.

Minimum Requirements
- Bachelor's Degree and 5+ years of experience required
- Five (5) or more years of experience in the area of Learning & Development and Learning Management Systems administration required (preferable CSOD).

- Three (3) or more years of experience supporting a global/complex instance of the Learning Management System Cornerstone OnDemand (CSOD).

- Experience working on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

- Ability to regularly interact with senior leaders and executives.

- Demonstrated ability to think strategically and translate business performance gaps into learning and development strategies.

JOB SPECIFIC

MINIMUM REQUIREMENTS:

-Five (5) or more years of experience in Corporate Learning & Development, instructional design,…