Assistant General Manager; AGM

Summary

The Assistant General Manager is responsible for the day‑to‑day activities of the assigned operationally focused departments within the facility. The AGM is also responsible for reinforcing a "one team" approach with all departments and contractors within the venue. The role includes helping facilitate optimum efficiency by maximizing revenue, ensuring budget expenses are monitored appropriately and providing exceptional customer service for internal and external clients.

The work is to continuously improve the reputation and high standards of the facility within the industry that lead to positive client experiences.

• Responsible for hiring, supervising, scheduling, training, and discipline of assigned personnel and departments.
• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.
• Prepare yearly operational and five‑year capital budget plans for approval. Manage Operations budget.
• Review and execute detailed event production documents with input from all relevant departments. Recommend solutions to identified operational and servicing issues.
• Meet with department heads to review activity, operating, and sales reports. Determine changes to the programs and/or operations and oversee implementation with the department heads.
• Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.
• Assist in the development of long‑range plans and program objectives in accordance with the management contract and corporate policy.
• Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
• Administer performance evaluations for assigned department managers.
• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
• Establish and maintain contact with booking agents, professional managers, promoters, and others within the industry to encourage continual and regular use of the facility.
• Conduct post‑event operational and financial review and analysis.
• Coordinate, implement and administer personnel development/training and safety/emergency procedures.
• Ensure life safety systems are properly maintained and documented per Federal, State, and local code.
• Review and approve all purchasing, travel and promotional expense activity.
• Work extended and/or irregular hours including nights, weekends and holidays.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed.
• Must have professional attitude and appearance.

• Bachelor’s degree from an accredited four‑year college or university and a minimum of five (5) years’ industry experience with at least three (3) of those years in a management function of an arena, convention center or stadium; or an equivalent combination of education and experience.

• Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Demonstrate knowledge in the practices and terminology of public relations programs, advertising, marketing, and sales.
• Plan, coordinate and direct varied and complex administrative operations.
• Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise, and motivate personnel, provide…