Tenant Engagement Manager

Tenant Engagement Manager

Reports directly to the Director of Tenant Engagement or Senior Property Manager.

• Create and execute innovative events that promote community, health, wellness, connectivity and activation of building amenity spaces.
• Develop and continuously enhance positive connections with the tenant population to provide a tailored work experience for each person based on their interests, wants and needs while promoting rapport with tenants and building staff.
• Assist with the development and maintenance of all social media accounts and electronic marketing tools with approval from direct supervisor before posting.
• Work alongside the broker teams to support the leasing efforts of multimillion‑dollar assets by preparing vacant spaces and common areas, ensuring brokers are notified in advance of all building events, and brainstorming ideas to customize and enhance the tour experience.
• Have a working knowledge of standards and procedures for proper meeting room and table setups, various meeting room and table configurations and the set‑up of staging and dance flooring. Configure tables, chairs, podiums, microphones, speakers, easels, audio/visual equipment including IT usage, projectors, and projection screens, etc. as needed. This includes configuration to the lighting system, AV and sound system, for the occupant for event proceedings, both prior to, during and after event to support and restore the same locations to pre‑event conditions.
• Ensure overall high‑quality Customer Service for tenants, including work orders and tenant. Ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
• Provide tenants with personal and corporate services to manage their work life integration. Examples include event tickets, meeting and event planning, time‑saving services, health and services, etc.
• Cultivate and sustain positive relationships with area restaurant/retailers, etc. in an effort to stay up to date on happenings, restaurant openings, events, etc.
• Assist in maintaining all building common areas and multi‑tenant floor signage.
• Maintain certificates of insurance for tenants, vendors, contractors and track expiration dates and coverages for all in accordance with LPC and ownership policies.
• Maintain and update emergency contact lists and electronic notification services.
• Assist in all general office duties involved in maintaining service to the tenants and ownership.

• Specific Implementation of
  
  Job Responsibilities for Tenant Engagement Manager (TEM) at 1101 K Street
  • Direct Supervisor is Brittany Rice, Sr. Property Manager.
  • Implement Lincoln Property Company’s (LPC) tenant engagement program, Linc, at 1101 K Street in coordination with Felicia Marsh, Director of Tenant Engagement.
  • Be aware of Tenant Engagement budget and Critical Path for the budget year and track expenses appropriately.
  • Prepare Vendor Event Cost Comparison Template for each event and provide to Brittany Rice and Felicia Marsh.
  • Complete event request form (including any marketing material) for approval prior to event for Brittany Rice and Felicia Marsh.
  • Position is tenant‑facing and in many cases the first line of the Property Management team that tenants will encounter.
    • As such, this requires tenants to be able to primarily find TEM at any time in the building’s Management Office located on the amenity level of the building of 1101 K.
  • The TEM is an integral part of the Property Management (PM) team of the building which is headed by Brittany Rice. As such, TEM is responsible for the following related to the PM team:
    • Attend all staff meetings, currently held on a bi‑weekly basis.
    • Attend all HqO meetings.
    • Update Brittany Rice when leaving the Management Office for a meeting or leaving the Building.
      • Lunch break should occur at the same time daily (time to be determined by TEM) whenever possible so that building tenants know the TEM will not be available at that time.
    • Provide daily updates to Brittany Rice of meetings for the day as well as programs being coordinated. This can be in either a daily meeting or via email.
    • Provide weekly reports to Brittany Rice and Bina…