Operations Lead - Tyson's Galleria

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps.
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day sales floor replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.

• Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintenance and maximization.
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.

• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.

• Collaborate with the Visual Lead to ensure cross‑functional training, and with the Sales & Service Lead to ensure the business is well‑executed.
• Execute company‑level operations‑focused directives, projects, and initiatives in partnership with the Operations & Visual Manager (e.g., from the SCC).

• 2+ Years of prior work experience in a client‑centric, sales environment.
• Values feedback, receptive to receiving feedback and eager to provide.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self‑motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Job Level: Associate.

• Generous employee discount for ALO and free membership to ALO Wellness Club with access to hundreds of streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees).
• 401K with company matching (Full‑Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries (select cities).

The Leads’ base pay ranges from $19.00 to $23.00 per hour in McLean, VA. Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may increase total compensation. Other rewards may include clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

Full‑time: 32–40 hours per week, variable shifts including peak days and weekends. All employees are expected to work during the company’s blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the first week of January).