Scrum Master II

Overview:
Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation - AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Scrum Master 2 (SM2) in Cvent's Shared Services Program is not a traditional Scrum Master role. This position operates at the intersection of agile delivery, AI-augmented tooling, cross-functional coordination, and project management - inside a program actively transitioning from a traditional Software Development Lifecycle (SDLC) to an AI-Augmented Development Lifecycle (ADLC). Sprint teams in Shared Services are using AI to generate prototypes, user stories, acceptance criteria, architectural diagrams, and working code in hours rather than days, which changes the SM2's operating environment in concrete ways: the bottleneck shifts from execution to review, alignment, and decision-making, and the SM2's job is to clear those bottlenecks.

AI is not a feature of this role - it is a foundational expectation. The SM2 is expected to use approved AI tools daily across ceremonies, reporting, dependency management, and stakeholder communication. Equally important, the SM2 must help translate AI-driven velocity gains into reliable delivery outcomes. In addition to agile facilitation, the SM2 manages discrete projects - coordinating cross-functional stakeholders, tracking milestones, managing risks, and driving delivery through standard project lifecycle phases where sprint-based approaches are not the right fit.

The right candidate is equal parts trusted facilitator, delivery strategist, AI-enabled operator, and project coordinator.

• Facilitate all sprint ceremonies (planning, standup, review, retrospective) and SDLC phase checkpoints with efficiency and clear outcomes - using approved AI tools to assist with summarization, action item capture, and discussion preparation as a standard practice, not an exception.
• Own cross-team dependency tracking for assigned teams - maintain a live dependency map, surface risks at least one sprint before projected impact with a recommended mitigation, and incorporate AI-assisted dependency risk summaries into release facilitation discussions and stakeholder updates.
• Facilitate release readiness conversations between Product, Engineering, QA, and UX ahead of each milestone - organizing delivery data, dependency status, quality signals, and risk into a clear picture that enables Product to make confident, informed…