Lead Call Center Supervisor - Coaching, QA & Compliance
Job in
Tysons, Fairfax County, Virginia, USA
Listed on 2026-08-30
Listing for:
Maximus
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Job Description & How to Apply Below
Maximus seeks a Call Center Supervisor to lead a team of agents, ensure quality standards, coach staff, and partner with HR for staffing decisions. You will develop schedules, monitor performance, and implement process improvements in a fast-paced environment.
The role requires a Bachelor's degree and 3–5 years of relevant experience, with duties that include wage-hour compliance, coaching, and handling escalations during 8:00am–5:00pm PT.
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