Associate Manager, Retail

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Tysons Corners

Express is seeking an Associate Manager to join our team.

• Attract, hire, develop, inspire, and retain top talent
• Support an environment which encourages an exceptionally high level of store morale
• Focus store associates on creating an environment built on teamwork and a "one team" mentality
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders to encourage professional growth and build a bench of talent
• Identify high performing store associates and assist in their growth
• Develop and maximize success of store associates to achieve sales potential and customer experience
• Attract and hire store associates, up to and including Sales Leaders
• Analyze the business and execute/communicate clear action plans that optimize results
• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Provide feedback to help support the creation of clear action plans that optimize results
• Manage and delegate workload and ensure execution of plans and strategies across the store
• Maintain adherence to Company Policies and ensure the safety of store associates and customers
• Manage merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store
• Optimize sales/operations opportunity, leading associates consistently to execute merchandising strategies, operations, loyalty programs and other company initiatives
• With approval of the Store Manager, build an effective schedule with the right associate in the right place at the right time
• Support and develop a store environment focused on consistently delivering a great in‑store customer experience
• Resolve customer complaints to a positive outcome. Determine source of issues and take initiative to identify and resolve
• Lead consistent focus on delivering a great customer experience
• Create a culture of proactive customer engagement to exceed customers' expectations
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in‑store experience through visual standards
• Other essential functions may occur as directed by the supervisor

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  3–5 years of relevant job experience
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong supervisory, communication and customer service skills
• Minimum of two years relevant experience
• Prior sales management experience

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part‑time associates may be eligible for additional benefits including paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with company match, Express merchandise discount, participation in the Learn & Earn incentive program, and voluntary benefits through You Decide.

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to A and let us know the nature of your request and your contact information.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.