Sales Associate

Job Details

Location:

Tysons Corner – McLean, VA 22102
Position Type:
Full Time
Education Level: High School
Salary Range: $17.95 - $20.64

As a Full Time Lovesac Sales Associate, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space. Build lasting relationships, drive sales, and support a positive team environment.

• Act as a role model by consistently engaging with customers and demonstrating sales techniques and customer service standards.
• Lead by example through exceptional client engagement, proactive selling, and a commitment to achieving sales goals.
• Guide the customer from first interest to purchase, focusing on managing quotes, closing the sale, and maintaining relationships.
• Collaborate with team members to review open customer quotes and follow up to drive conversion while ensuring a seamless sales experience.
• Champions new company initiatives (products, promotions) to drive adoption, engagement, and sales performance.
• Consistently achieve personal sales goals and key performance indicators while inspiring and influencing others to reach their own goals through collaboration and motivation.
• Demonstrate strong product knowledge and effectively demo, assist, and educate customers.
• Proactively conduct and model effective customer outreach using company-provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Support store operations, including opening & closing the store, inventory, exchanges, marketing, promotions, and ensuring all are followed to company standards.
• Utilize company tools, sales data, and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
• Assist Store Management with additional responsibilities that include service or operation functions.
• Perform other duties as assigned by Management.

• 18 years of age or older.
• High School Diploma or equivalent.
• Minimum of 2 years’ experience in retail sales or customer service.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Able to effectively utilize technology for sales and customer support, including demonstrating products, assisting customers, and using internal CRM systems.
• Support Lovesac’s omni-channel customer experience by being flexible and able to assist in-person at the home store, local stores, and third‑party vendors.
• Must be able to travel as required by the Company to local stores, third‑party vendors, and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy, and ensuring the comfort and safety of persons and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position to position or assemble furniture while working on the selling floor. This position routinely requires bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, and climbing.
• Exemplify all Lovesac values, be results driven, and use knowledge to meet or exceed key performance indicators (KPIs), goals, and deadlines.
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, internal and external, with dignity and respect at all times.

• Builds Customer Centricity
• Drives Remarkable Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self‑Awareness

• Paid Time Off & Holiday Pay
• Quarterly Sales Bonus Payout
• 401(k) Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health…