Account Manager​/Senior Account Manager, Venues; Hospitality Cloud

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI‑augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI‑powered collaboration, we’d love to meet you.

We are seeking an Account Manager/Senior Account Manager, Unique Venues (North America) to own and grow a portfolio of venue & vendor customers across the Unique Venues (UV) segment: arenas and stadiums, attractions, restaurants, entertainment venues, and special event spaces, within Cvent’s Hospitality Cloud. This is a quota‑carrying, customer‑facing role focused on renewals, expansion, and strategic growth within an assigned book of business.

You will execute the Unique Venues go‑to‑market strategy in your territory, deepen executive‑level relationships, and collaborate across Cvent (including Reposite and other UV‑aligned products) to deliver compelling, integrated solutions. You’ll combine consultative account management, solution selling, and strong operational discipline to consistently meet and exceed revenue targets.

• Manage a substantial book of accounts of Unique Venues & vendor customers in North America, with goals for renewal, expansion, and new revenue within existing accounts.
• Identify and close sales opportunities across your accounts, including contract renewals, up‑sells, cross‑sells, and multi‑year/multi‑product deals.
• Develop and actively pursue a targeted list of key accounts and executive stakeholders, with clear plans to deepen adoption and grow wallet share.
• Set and own aggressive annual and quarterly revenue goals across your account set, consistently achieving or exceeding quota.

• Serve as the primary commercial relationship owner for your accounts, ensuring Cvent is viewed as a strategic, long‑term partner.
• Maintain strong relationships with key decision‑makers and influencers (e.g., revenue leaders, sales & marketing heads, venue operations, finance).
• Lead regular business reviews and strategy sessions to align on goals, review performance, and identify growth opportunities.
• Ensure customer issues are acknowledged quickly and resolved in partnership with internal teams—owning the outcome and feedback loop.

• Position Cvent’s full Hospitality Cloud and marketplace portfolio for Unique Venues, including alignment with Reposite, Cvent Event Diagramming, and CSN.
• Partner closely with Marketing to execute integrated campaigns, events, and plays that generate pipeline and drive adoption across your accounts.
• Represent the UV value proposition with strong industry and product fluency, tailoring messaging to both commercial and operational stakeholders.

• Maintain a healthy, well‑qualified pipeline across renewals, expansions, and new buying centers within your accounts.
• Accurately forecast opportunities in , providing…