Fire Alarm Service Coordinator

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

• Plan, schedule, and coordinate daily fire alarm service activities and technician assignments
• Monitor service schedules and proactively adjust plans to meet changing priorities and urgent requests
• Act as the primary liaison between service technicians, customers, and internal departments
• Ensure clear communication of job details, schedules, and customer expectations to field teams
• Coordinate service calls, inspections, repairs, and follow-up work to meet contractual and regulatory requirements
• Maintain accurate service records, schedules, and documentation
• Provide high-level customer service by responding promptly and professionally to customer inquiries and issues
• Manage multiple service requests simultaneously while meeting deadlines
• Work effectively under pressure and remain organized during peak workloads or emergency situations
• Support continuous improvement of scheduling, planning, and service coordination processes

• High School Diploma with a minimum of 3 years of technical customer service experience required.
• Position is subject to an additional customer background check.

• Strong planning, scheduling, and organizational skills
• High level of self-organization and ability to work independently
• Proven ability to multitask and prioritize in a fast-paced environment
• Ability to perform effectively under stress and time-sensitive conditions
• Excellent communication and coordination skills
• Strong customer service orientation with a professional and solution-focused approach
• Attention to detail and accuracy in scheduling and documentation
• Proficiency with scheduling software, service management systems, and standard office tools

• Experience in fire alarm, life safety, or related service coordination roles
• Knowledge of fire alarm systems, inspections, and service processes (preferred but not required)
• Prior experience coordinating field technicians or service teams
• NICET I Fire Alarm Systems preferred

• Office-based with frequent interaction with field technicians and customers
• May require flexibility in hours to support service demands and emergency situations.

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information. (Ability to obtain US Clearance, minimum Top-Secret Clearance.)