Front Office Supervisor

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Job : AM15053

• Branch: Double Tree by Hilton Edinburgh Airport
• Location: Edinburgh
• Salary/Benefits: Competitive Salary along with incentives and access to Hilton staff rates worldwide.
• Contract type: Permanent
• Hours: Full Time
• Shift pattern: ,
• Hours per week: 40
• Posted date: 17/12/2025
• Closing date: 17/01/2026

• £250, up to £1000 cash incentives when referring a friend – T&C’s apply
• Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
• Meals provided during shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – Hotel specific
• Free car parking – Hotel specific
• Stays in our hotels at discounted prices or free stays as reward & recognition incentive
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual holidays entitlement inclusive of bank holidays
• Additional holiday entitlements available
• Pension enrolment

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring with good grooming skills
• Enjoys working as part of a team
• Calm, organized work ethic with ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• Passion for delivering exceptional levels of guest service
• Ambitious and hard working
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

• As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.
• Responsible for supervising the activities that create the first impressions of our guests.
• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork.
• Maximize sales revenues through up-selling and marketing program.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.