Hospitality Team Member

Job Overview

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

• Experience of working face‑to‑face with customers.
• Experience of working in a team - can help others to achieve a common goal.
• Excellent time‑keeping, with flexibility to cover different shifts – punctual, can work to deadlines.
• Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties.
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it.
• Demonstration of our HEART values – they're part of everything we do, and we look for people who bring them to life in their everyday work.

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21).

Staff accommodation is available at a rate of £69.83 per week.

• 10 nights free hostel stays per year for you and up to 3 friends or family.
• Access to YHA's staff discount and cash‑back portal.
• Free YHA Membership each year.
• Access to support via our Employee Assistance Program.

Located in the stunning Yorkshire Dales, Malham is a beautiful rural village with some of the UK's best walking & rock climbing routes. The Pennine Way is literally on the doorstep of the hostel. Just 20 minutes walk away is the iconic Malham Cove, a rock climbers paradise, and heading in the opposite direction but just as close is the spectacular waterfall of Gordale Scar.

For the brave, why not have a wild swim in the waterfall at Janet's Foss, or simply immerse yourself in nature.

As a Hospitality Team Member, you’ll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality. We offer a range of exclusive staff benefits that support your wellbeing and career growth. If you are looking for a fun and varied job in hospitality, YHA Malham is the place for you.