Hotel Receptionist

We’re looking for an organised and welcoming Receptionist to join our friendly team at The Old Mill Inn, an award-winning hotel, bar & restaurant in the heart of Pitlochry.

As the first point of contact for our guests, you’ll play a key role in creating memorable experiences from the moment of enquiry to check-out. You’ll handle reservations, assist with guest needs, and support the wider team in ensuring smooth daily operations across front-of-house and administration.

Daily tasks will include:

• Handling bookings via telephone, email, and online platforms
• Organising guest check-in documentation and pre-arrival arrangements
• Providing a warm welcome and professional check-in/check-out service
• Managing dinner reservations and any special guest requests
• Supporting the Marketing Team with seasonal offers and promotions
• Performing administrative tasks including filing, managing emails, accepting mail, ordering office supplies, and keeping reception tidy and organised
• Overseeing breakfast service and morning setup
• Assisting on the bar or restaurant floor during lunch service and as required
• Delivering outstanding guest service across all touchpoints — phone, email, and in person
• Maintaining a positive, proactive, and professional approach at all times

We’re looking for someone who enjoys providing warm, attentive service, has a calm and professional attitude and who and thrives in a busy hospitality environment.

• Previous hotel Reception or front-of-house experience
• Smart, professional, and presentable appearance
• Excellent spoken and written English
• Exceptional customer service and interpersonal skills
• Strong administrative and organisational abilities
• IT literate (Microsoft Word, Excel, Email, Internet applications)
• High attention to detail and accuracy
• Able to work independently and as part of a team
• Eligible to work in the UK
• Basic marketing skills such as social media management or photography
• Experience working in a bar or restaurant environment

• Competitive salary depending on experience (circa. £13.00-£14.00 per hour)
• 28 days annual leave
• Meals provided on shift
• Full training and development opportunities
• Live-in accommodation available for the right candidate (cost deducted from wage)
• The opportunity to work within an award-winning, family-run business alongside a motivated, international team

This is a fantastic opportunity to join the team at a
family-owned, award-winning hotel and restaurant
with a welcoming and dynamic atmosphere.

Apply now with your current CV and become part of the team at
The Old Mill Inn, Pitlochry.