Activity Team Member

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Ensuring safety and adherence to YHA standards and regulations, all while delivering engaging and enjoyable experiences.
• Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention.
• Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences.
• Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel's management team.

What skills and experience do you need to be an Activity Team Member? The role concentrates mostly on the activities at the hostel, but there may be the requirement to assist in other hostel departments. Our Activity Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

• A passion for outdoor activities and energy for the outdoors
• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Experience in working with young people, whether through volunteering or paid roles (desirable)
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21).

Staff accommodation is available at a rate of £69.83 per week.

Are you looking for a fun and varied job? YHA Chester are looking for an Activity Team Member to join our team! The role will also involve some housekeeping, reception and kitchen support tasks. YHA Chester Trafford Hall is situated just outside the city centre of Chester, originally built in 1756 and combines the grandeur of a glorious Georgian house with modern, sustainable facilities.

YHA Chester Trafford Hall is situated about 5 miles from the centre of Chester, where public transport is limited. There is a bus route X30 from Chester to Warrington; if you are a car owner we have plenty of free onsite parking.

Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as an Activity Team Member? Our activity team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors.