Food and Beverage Assistant

Full Time / Part Time 36 Hours per Week (Rota) Grade 2

Are you a friendly, customer-focused individual who enjoys working in a fast-paced hospitality environment? Join the Hospitality Services team at our clients multiple venues as a Food & Beverage Assistant, helping deliver exceptional service across a variety of cafés, restaurants, and hospitality venues.

This is a fantastic opportunity to work in a vibrant university setting, providing high-quality food and beverage services to Customers

If you re passionate about customer service, enjoy working as part of a supportive team, and thrive in a busy environment we d love to hear from you.

As a Food & Beverage Assistant, you ll play an important role in delivering excellent customer experiences across outlets. You ll support daily operations including food and drink preparation, serving customers, handling payments, maintaining cleanliness, and ensuring high service standards.

You may work across a range of environments including coffee shops, restaurants, hospitality events, and campus catering services, with opportunities to develop your skills within a professional hospitality setting.

• Greet and serve customers in a friendly, professional, and responsive manner

• Answer customer queries and resolve issues efficiently

• Build positive relationships with customers and encourage feedback

• Maintain strong working relationships with colleagues

• Prepare and serve food and drinks to quality standards

• Maintain portion control and follow operational procedures

• Support stock rotation and maintain appropriate stock levels

• Help minimise food and drink wastage

• Comply with licensing laws when serving alcohol (where applicable)

• Operate electronic point of sale (EPOS) systems and handle cash securely

• Assist with stock control, deliveries, and occasional stock takes

• Support ordering of food and supplies where required

• Assist with transporting equipment and supplies safely

• Maintain high standards of cleanliness and food hygiene

• Follow HACCP procedures and food safety regulations

• Comply with Health & Safety and COSHH requirements

• Clean equipment, work areas, and service spaces to required standards

• Support colleagues and contribute to a positive team environment

• Participate in training, team briefings, and development reviews

• Help drive sales through product recommendations and upselling

• Promote equality, diversity, and respectful workplace practices

• Experience in a busy customer-facing role (hospitality experience beneficial)

• Excellent communication and interpersonal skills

• Strong commitment to delivering high-quality customer service

• Ability to work independently and as part of a team

• Flexible approach to working hours, including evenings and weekends

• Professional personal presentation and positive attitude

• Level 2 Food Safety Certificate (training provided if required)

• Experience working in food and beverage or hospitality environments

• Full clean driving licence

• Understanding of dietary requirements and diversity considerations

• Up to 36 hours per week (or pro rata)

• Flexible rota including weekdays, evenings, weekends, and bank holidays

• Opportunity to work across multiple campus locations and service areas

• Uniform provided

• Work in a vibrant and diverse campus environment

• Develop hospitality and customer service skills

• Supportive and inclusive workplace culture

• Training and development opportunities

• Varied role across multiple food and beverage outlets