Front of House Manager

The Place

Kylesku Hotel is an iconic Highland destination on the world-renowned NC500, offering warm, contemporary hospitality in one of Scotland’s most remote and breathtaking locations. With a lively bar and restaurant at the heart of the guest experience, the hotel welcomes travellers from across the world who come for the scenery, the food, and the sense of genuine Highland welcome.

Just 1.5 miles up the hill sits Kylesku House, our luxury lodge-style property overlooking Loch Glencoul, with seven beautiful guest rooms and a peaceful, secluded feel. Guests staying at the house enjoy an extensive continental breakfast onsite, while cooked breakfast, lunch and dinner are served at Kylesku Hotel.

Together, the hotel and house deliver two connected guest experiences, supported by one wider team. This role is based at Kylesku Hotel, however you may, from time to time, be required to support operations at Kylesku House.

We are seeking an experienced and passionate Front of House Manager to lead our guest-facing operation across bar, restaurant and reception at Kylesku Hotel.

As Front of House Manager, you will lead, mentor and motivate your team to deliver warm, authentic Highland hospitality and ensure every guest receives a smooth, memorable experience from arrival through to departure. You’ll be highly visible on the floor, setting standards, supporting service in the moment, and creating a positive, high-performing team culture.

You will be accountable for controlling labour costs in line with budget; planning rotas in line with business demand, leading the restaurant and bar team, implementing cost-control measures, tracking and controlling liquor stock, and maintaining compliance with health and safety regulations.

Alongside bar and restaurant leadership, you will oversee the front desk and reception activity as part of the wider front of house function, ensuring guest enquiries, reservations handovers, arrivals/departures, and day-to-day communication with other departments are handled efficiently and professionally.

In this guest-facing role, you will work closely with the kitchen and wider hotel team to ensure seamless service, strong communication, and consistently high standards across all guest areas.

You will take a proactive approach to driving promotions and identifying sales opportunities, and ensure your team are confident in our menu offerings to provide knowledgeable service and maximise upselling opportunities.

Beyond the first-class physical modelling of our hotels, we’re also investing in our people. Our vision has four key pillars; our people, our guests, our communities, and our environment, and what matters most to us is delivering an authentic experience of the Scottish Highlands to our guests. This can only happen with a strong team that shares our Vision.

The ideal candidate will have a proven track record in managing a busy front of house operation, with a minimum of 2 years’ experience in a similar leadership role within hospitality. You will be an excellent communicator, calm under pressure, and confident leading service across multiple outlets and guest touchpoints.

You should demonstrate:

• Strong leadership skills with the ability to coach, inspire and motivate a team
• Solid understanding of rota planning, labour management and operational efficiency
• Experience managing bar and restaurant service standards and guest satisfaction
• Strong attention to detail, organisation and a consistent, guest-first approach
• Confidence overseeing reception and front desk activity as part of a wider FOH operation
• Commercial awareness, including driving promotions and maximising sales opportunities
• Passion for hospitality and knowledge of current food and drink trends

Salary £30K dependant on experience + service charge + company benefits inc:

• Discount for you and your family and friends on accommodation, food and beverages
• Opportunities for professional development and growth within the company
• Eye Med
• Cycle Scheme
• Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants
• Employee Assistance Programme
• Refer a Friend incentive scheme

We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be.

Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more at