Housekeeping Supervisor

Main Responsibilities

The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.

• Supervise and prepare the housekeeping of all resort public areas to 5*-Forbes standards
• Supervise and prepare housekeeping of resort bedrooms to a 5-star-Forbes standard
• Supervise and assist with washing and ironing of guest laundry – Forbes standard
• Communicate with guests during their stay so their expectations are exceeded.
• Supervise and Assist with Turndown service to a +1 Forbes-standard
• Quality check arrival bedrooms to ensure ready for arrival and exceed expectations.
• Report any faults, breakages, or sub-standard quality in rooms to head housekeeper.
• Supervise and assist with guest housekeeping requests

• Liaise with A/HHK in co‑ordinating the team for housekeeping shifts
• Performance supervises to ensure every team member is a top performer
• Performance supervises your team members on shift with you so they are working in a positive and productive friendly environment. Report development to A/HHK
• Supervise and assist with the cleaning of team bedrooms for new arrivals and team areas
• Supervise and assist with the washing of team uniforms

• Re‑stock and replenish equipment and supplies in the cupboards.
• Monitor stock and request orders to ensure the shift is efficient without running out of specific items.
• Ensure all machinery and equipment is in good working order.
• Ensure that room cleaning timed schedules for preparing arrival and stay‑over rooms are supervised to meet deadlines.
• Supervise and assist with organising and distribution of laundry and linen
• Follow SOPs and make suggestions as required if efficiency and effectiveness can be improved.

• Supervise the health and safety on shift, record and diagnose hazards
• Ensure complete compliance of self and team with Health & Safety regulations.
• Ensure the psychological safety of all team members so they do not fear speaking to you or any other member of the team.

• Proactively supervise ESG on your shift in reducing energy consumption and wastage, and create ideas for embedding the policy within your team and your department.
• Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.

Rewarding commitment and supporting progression.

Service recognition after 1, 5, and 10+ years.

After 10 years of service, you may take a 4‑week consecutive unpaid sabbatical as a temporary, voluntary leave of absence.

Access to a coaching and mentoring programme for future development on‑site and with associated colleagues.

Opportunity to complete a placement or stage at another property POB. LS or R&C.

Opportunity to develop your leadership skills on‑site via our Torridon Programme or via HIT, MI‑scholarships.

A dedicated unique training plan created for you to allow you to professionally develop and grow at Torridon and for future career roles. See annual training plan for what is available.

Supporting physical, mental and emotional wellness.

Apply for £250 to develop your skills as an amazing human being. Learn a new skill, hobby, activity (non‑work or work related) that will allow you to grow and personally develop and make you smile.

You are eligible for 50% discount at the Local Torridon Fitness Centre. To make an enquiry and book an assessment appointment. We also have a small gym in the Torridon Team House and you have access to virtual gym classes via the Hospitality Action App.