Night Porter

Position Scope

To assist guests with concierge services during the night including luggage assistance for arriving and departing guests, tracing lost luggage, amending flight details, limo & transfer bookings, advice on local tourist attractions, answer guest questions and resolve guest problems in a friendly and obliging manner. To provide night in-room dining service from 23:00 - 06:00 on a daily basis.

• Take requests for Shuttles (transportation for guests within the resort) and action them.
• Advise guests on the local area (tourism or business locations, sights or events)
• Greet and welcome guests and direct them to Reception where you are to introduce the guest by name to the Receptionist.
• Assist both arriving and departing guests with baggage handling.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Accurate knowledge of hotel facilities and services and answer guest questions and resolve guest problems
• Perform basic Housekeeping and Handyman tasks i.e. changing towels, providing duvets,
• Make sure that the Hotel and its vehicles are pristine at all times.
• Assist with any other duties on night shift to support the night team operations

• Must be eligible to live and work in the UK
• Previous customer service experience is desired.
• Previous experience in a hotel environment is desired.
• Requires good communication skills, both verbal and written.
• A driving license is essential.

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities - use of the Spa, Gym and Golf facilities. (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

Compensation:
To be discussed