Casual Night Receptionist

Job Description

Hourly Rate: £12.95 per hour.

Pay advancement:
Workers can instantly access and withdraw up to 40% of earned wages at no cost.

Additional hours available when required.

Free and healthy meals during duty.

Night Receptionist duties involve providing reception services for guests during night hours to ensure an exceptional experience from check‑in to check‑out and completing audits as required. Key tasks include:

• Resolve guest queries promptly and efficiently.
• Maintain an efficient reception flow, including check‑in/out and audit procedures.
• Keep Night Manager and Night Reception Supervisors informed of any guest feedback or inter‑departmental matters.
• Demonstrate high customer‑service standards at all times.
• Attend required training and assist with training and development of the night team.
• Show knowledge of room categories, rates, packages, promotions, and general product information.
• Use upselling techniques to maximize room occupancy and promote hotel services.
• Handle foreign currencies, credit cards, and cash according to the credit policy.
• Follow policies for front‑of‑house equipment and property‑management systems.
• Adhere to brand standards.
• Assist other departments as necessary.

• Previous receptionist experience.
• Positive attitude and effective communication skills.
• Commitment to high‑level customer service.
• Excellent grooming standards.
• Ability to work independently and as part of a team.
• Competent IT proficiency.
• Flexibility to work night shifts.
• Previous cash‑handling experience (advantageous).

• Passion for hospitality.
• Integrity and ethical conduct.
• Leadership and teamwork abilities.
• Sense of ownership and accountability.
• Focus on delivering results promptly and with discipline.

• Travel perks: 110 discounted nights, $40 USD/night at participating hotels.
• Employee stock purchase program at 15% discount.
• Paid parental leave for eligible employees.
• Caregiving concierge services.
• Crisis concierge support.
• Mental‑health resources and Employee Assistance Program (EAP).
• Benefits availability may vary by location and terms of employment.